Selena Peters
Hackensack,NJ
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
7
7
years of professional experience
Work History
Office Manager
Hackensack
- Current
- Maintains office systems and supervises staff to support company operations
- Managed client insurance claims efficiently
- Organizes office operations and procedures, prepares checks, controls correspondence, designs filing systems, reviews and approves supply requisitions, assigns and monitors clerical functions.
- Prepared client intake forms exceptionally and accurately
- Implemented efficient processes for the retention, protection, retrieval, transfer, and disposal of records to support historical analysis
- Planned and implemented office systems, layouts, and equipment procurement to enhance office efficiency
- Establishes office policies and procedures, measures results against standards, and adjusts as necessary.
- Manages employee schedules and assignments, tracking progress and achieving operational goals.
- Successfully maintained open lines of communication with higher management through regular review and analysis of special reports, concise data summaries, and trend identification.
- Enhances team collaboration by accomplishing various tasks.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained confidential records relating to personnel matters.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Restaurant General Manager
Cap's On Main
Hackensack
12.2021 - 08.2022
- In charge of organizing and managing daily activities in both the Front of the House and Back of the House sections within a restaurant environment.
- Ensured superior service delivery for maximum customer satisfaction
- Provided prompt and accurate resolution to customer concerns
- Consistently evaluates the quality of products and explores potential vendors
- Managed shift scheduling and supervision.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Conducted performance evaluations and delivered constructive feedback to enhance staff productivity
- Ensured compliance with sanitation and safety regulations
- Provided guidance for improving the restaurant's reputation and effectively maintained it.
- Ensured comprehensive tracking and documentation of financial data for all time periods
- Enhancing brand visibility by participating in local community activities, such as word-of-mouth promotions and restaurant events.
Call Center Representative
Safilo
Secaucus
10.2021 - 03.2022
- Placed accurate and high-quality orders to ensure customer satisfaction
- Received and managed customer orders via phone, live chat, and email
- Facilitated smooth user access and account setup by providing web registration information to the online system.
- Verified stock status and quoted prices to provide customers with up-to-date information and ensure precise order fulfillment
- Provided clear and comprehensive responses to customer inquiries about products and company policies, aiding in their decision-making.
Customer Service Representative
Advanced Data Systems Corp.
Paramus
01.2021 - 10.2021
- Efficiently operated within the dynamic atmosphere of a large-scale software company
- Managed high-volume customer service and technical support interactions, handling and resolving more than 80 daily support calls
- Ensured effective communication by promptly responding to 50+ technical support emails per day.
- Provided guidance and solutions to enhance user experience while assisting clients in submitting and tracking technical support issues
- Contributed to the optimization of technical workflows through accurate and efficient data entry support for technicians.
Assistant Manager
Massage Envy
Paramus
05.2017 - 01.2021
- Demonstrated effectiveness in managing spa opening and closing operations
- Managed keyholder responsibilities for secure access and operational oversight.
- Ensured efficient response to incoming phone inquiries
- Assisted manager with inventory level maintenance.
- Recorded and updated register closings with precision
- Conducted training sessions for the front desk staff
- Greeted and welcomed arriving members and guests.
- Increased client participation in the Wellness Program through active promotion
- Successfully re-engaged inactive members through personalized outreach efforts.
Education
Bachelor of Science - Criminal Justice
Kean University
Union05.2020
High School Diploma -
Hackensack High School
Hackensack, NJ06.2016
Skills
- Data Entry
- Workforce Management
- Billing
- Policy Development
- Customer Service
- Team Supervision
- Office Management
- Staff Management
- Administrative Support
- Clerical Support
- Payroll Processing
- Staff Hiring
Timeline
Restaurant General Manager
Cap's On Main
12.2021 - 08.2022
Call Center Representative
Safilo
10.2021 - 03.2022
Customer Service Representative
Advanced Data Systems Corp.
01.2021 - 10.2021
Assistant Manager
Massage Envy
05.2017 - 01.2021
Office Manager
- Current
Bachelor of Science - Criminal Justice
Kean University
High School Diploma -
Hackensack High School
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