Selena Powers
Castlewood,VA
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Office Manager
Frost Funeral Home
Abingdon, VA
09.2024 - Current
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted in maintaining cleanliness of the facility; swept floors, wiped surfaces.
- Assisted funeral director in coordination of services.
- Arranged for clergy members to perform funeral services.
- Assisted Funeral Director with pre-arrangement counseling and paperwork.
- Created memorial videos using photos and music provided by family members.
- Processed payments from customers accurately and efficiently utilizing cash registers.
- Oversaw filing of legal documents.
- Greeted visitors, answered questions, and provided directions as needed.
- Offered counseling and comfort to bereaved family members and friends.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Prepared memorial materials, including service programs, and signage.
- Completed legal documentation and signed death certificates.
- Prepared death certificates and drafted obituaries.
CSR
First Bank and Trust Company
Abingdon, VA
01.2021 - 09.2024
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
- Implemented measures to reduce risk associated with financial crimes including money laundering.
- Established goals and objectives for the branch; monitored progress against those goals regularly.
- Reviewed suspicious activity reports from tellers; reported any violations to management immediately.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Developed and maintained strong relationships with customers, promoting bank loyalty and retention.
Teller
Truist
Coeburn, VA
05.2019 - 01.2021
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Explained account information to customers in detail as needed.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Opened new checking, savings and lines of credit for customer accounts.
- Transmitted orders to supply cash to meet daily needs.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Balanced cash drawers on a daily basis.
- Trained employees on cash drawer operation.
- Performed daily reconciliation of teller drawer within established limits.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Cashier
Roses Variety Wholesale
St.Paul, VA
08.2017 - 05.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Followed company security procedures for handling large sums of money.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Built and maintained productive relationships with employees.
- Collected payments and provided accurate change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
Education
Associate of Science - Business
Mountain Empire Community College
Big Stone Gap05-2020
High School Diploma -
Eastside High School
Coeburn, VA05-2019
Skills
- Bookkeeping
- Billing
- Office administration
- Report preparation
- Account reconciliation
- Policy development
- Event coordination
- Budget administration
- Ensured accurate cause-of-death determinations by performing detailed autopsies and examination procedures
- Death certificate processing
- Excellent customer service
Timeline
Office Manager
Frost Funeral Home
09.2024 - Current
CSR
First Bank and Trust Company
01.2021 - 09.2024
Teller
Truist
05.2019 - 01.2021
Cashier
Roses Variety Wholesale
08.2017 - 05.2019
Associate of Science - Business
Mountain Empire Community College
High School Diploma -
Eastside High School
Similar Profiles
Savannah StoneSavannah Stone
Apprentice Funeral Director and Embalmer at Shelton-hunt Funeral Home Funeral HomeApprentice Funeral Director and Embalmer at Shelton-hunt Funeral Home Funeral Home
Colton MattocksColton Mattocks
Assistant to the Funeral Director at Cunningham Funeral Home, Inc. Funeral HomeAssistant to the Funeral Director at Cunningham Funeral Home, Inc. Funeral Home
Kyle WrightKyle Wright
Funeral Services Professional at Trinity Chapel Funeral Home & Stinson Funeral HomeFuneral Services Professional at Trinity Chapel Funeral Home & Stinson Funeral Home
GREGORY JOHNSONGREGORY JOHNSON
Senior Operations Manager(North East Region at Advance Auto Parts Distribution CenterSenior Operations Manager(North East Region at Advance Auto Parts Distribution Center
Gennesis DeanGennesis Dean
Phlebotomist at Ballad HealthPhlebotomist at Ballad Health