Selena Prince
Avondale,AZ
Summary
Highly motivated employee with extensive customer service and sales experience. Outgoing professional with track record of increased sales and improving buying experience. Effective and outgoing communicator offers personalized assistance to customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Motorclothes Associate
Harley Davidson Of Scottsdale
11.2021 - Current
- Processed incoming stock and documented product information to manage inventory levels.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed loyal customer base by providing excellent customer service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Streamlined returns process by efficiently handling exchanges or refunds while adhering to company policies, minimizing loss for business.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Enhanced customer satisfaction by providing personalized assistance in selecting suitable motorclothes and accessories.
Service Advisor
Buddy Stubbs Arizona Harley Davidson
12.2017 - 11.2021
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout entire service process.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Managed approximately 30 incoming calls, emails, and texts per day from customers
Food Service Employee
Tolleson Union High School District
08.2013 - 05.2017
- Adjusted food preparation methods in accordance with customer requests.
- Cleaned and organized kitchen, dining and service areas.
- Strengthened brand reputation through consistent delivery of outstanding service and adherence to company standards.
- Developed and maintained positive relationships with customers to enhance service.
Sales Associate
Burlington Coat Factory
01.2011 - 08.2012
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Certificate - Harley Davidson Technician ProgramLate Model ProgramEarly ModelEvolving TechnologiesScreamin' Eagle ProgramDSO 1-Service Procedures / Chassis ServiceDSO 2-Electrical Diagnostics & Repair / Accessory InstallationService Department Operations
Motorcycle Mechanics Institute (MMI)
Phoenix, AZ09.2017
Associate of Applied Science - Organizational Management
Estrella Mountain Community College
Avondale, AZ05.2015
Skills
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Organization
- Positive Customer Engagement
- Calm and Professional Under Pressure
- Customer Service
- Repairs Scheduling
- Team player mentality
- Office equipment proficiency
- Telephone skills
Recognized Qualifications
- PHD's-Instructor Led Assessments: Electrical Diagnostics
- PHD's-Online Courses Dynojet Operations Seminar 1
Awards
- Motorcycle Endorsement
- Harley Davidson Technician Program Excellent Attendance
- Organizational Leadership Certificate
Languages
Spanish
Limited Working
Timeline
Motorclothes Associate
Harley Davidson Of Scottsdale
11.2021 - Current
Service Advisor
Buddy Stubbs Arizona Harley Davidson
12.2017 - 11.2021
Food Service Employee
Tolleson Union High School District
08.2013 - 05.2017
Sales Associate
Burlington Coat Factory
01.2011 - 08.2012
Certificate - Harley Davidson Technician ProgramLate Model ProgramEarly ModelEvolving TechnologiesScreamin' Eagle ProgramDSO 1-Service Procedures / Chassis ServiceDSO 2-Electrical Diagnostics & Repair / Accessory InstallationService Department Operations
Motorcycle Mechanics Institute (MMI)
Associate of Applied Science - Organizational Management
Estrella Mountain Community College
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