Selena Ramirez
Madison,WI
Summary
Accomplished Practice Coordinator with a strong background in office performance metrics and budget oversight. Demonstrates high productivity through effective client scheduling, meticulous records management, and streamlined office administration. Known for exceptional communication and teamwork skills that enhance practice operations while resolving issues efficiently. Aims to leverage expertise in optimizing workflow and improving operational processes within a dynamic healthcare environment.
Overview
4
4
years of professional experience
Work History
Practice Coordinator
North Star Resource Group
06.2024 - Current
- Ensured that all necessary forms were completed accurately and timely.
- Maintain business accounts for clients and handle all files and communication
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
Intake Coordinator
Samaritan Counseling Center
07.2023 - 06.2024
- Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.
- Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
- Offered crisis intervention techniques when needed.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Addressed and resolved client concerns or complaints related to the intake process.
Mental Health Support Specialist
Trinity Support Living Services
05.2023 - 07.2023
- Provided emotional support and crisis intervention services to individuals in distress or at risk of harming themselves or others.
- Attended team meetings to discuss patient care plans and ensure coordinated delivery of services.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Maintained records of patient care, progress or problems to report and discuss observations.
Assistant Manager
Dutch Bros Coffee
Modesto, CA
09.2020 - 02.2023
- Provide excellent customer service in a fast-paced environment
- Being actively involved with the community with fundraising events
- Uphold core values of speed, quality and service
- Write and manage shop schedule
- Assist with coaching, recruiting and interviewing
- Mediating difficult conversations
Education
Bachelor of Arts - Criminal Justice, Minor In Sociology
Stanislaus State University
CaliforniaSkills
- Office administration
- Managing files and records
- Workflow management
- Continuous improvement
- Staff development
- Appointment coordination
Timeline
Practice Coordinator
North Star Resource Group
06.2024 - Current
Intake Coordinator
Samaritan Counseling Center
07.2023 - 06.2024
Mental Health Support Specialist
Trinity Support Living Services
05.2023 - 07.2023
Assistant Manager
Dutch Bros Coffee
09.2020 - 02.2023
Bachelor of Arts - Criminal Justice, Minor In Sociology
Stanislaus State University
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