Selena Ratcliff
Austin
Summary
Customer Service Specialist with over 9 years of experience across various retail settings, adept at managing inventory, enhancing customer interactions, and streamlining operations. Skilled in utilizing Microsoft Office for data management and employing strong time and money management techniques to boost efficiency and accuracy. Proven track record in solving complex logistical issues, leading to a 15% improvement in operational efficiency at a major distribution center.
Overview
11
11
years of professional experience
Work History
Sales Agent
Amax Insurance
850 E Rundberg Ln Suit 500 Austin Tx 78753
01.2024 - Current
- Developed strong relationships with clients to understand insurance needs and provide tailored solutions.
- Conducted thorough policy reviews to ensure compliance with regulatory standards and company guidelines.
- Mentored junior sales agents, enhancing team performance through training on best practices and product knowledge.
- Analyzed market trends to identify opportunities for new business development and client acquisition strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Warehouse Material Handler
Amazon
PFLUGERVILLE
12.2022 - Current
- Managed inventory control within Amazon warehouse
- Ensured efficient material handling and storage
- Implemented innovative strategies for optimal space utilization
- Solved complex logistical issues, improving operational efficiency by 15%
Guest Service
Target
03.2018 - 07.2022
- Handles money as cashier and assists in stocking products.
- Provides excellent customer service and quality analysis in a timely manner.
Sales Associate
Bed Bath & Beyond
06.2017 - 03.2018
- Stock and Organize products and complete inventory quality analysis.
- Provides excellent customer service and completes cashier duties.
Shift Manager
Taco Bell
11.2016 - 07.2017
- Money handler and cashier while providing great customer service.
- Adept in conflict resolution techniques and coordinates general tasks associated with a clean and functional business.
Shift Manager
Burger King
11.2015 - 11.2016
- Money handler and cashier while providing great customer service.
- Adept in conflict resolution techniques and coordinates general tasks associated with a clean and functional business.
Education
GED -
Goodwill Central Texas/WIOA
05.2020
Skills
- Team player (Expert)
- Money management
- Microsoft Office
- Time management
- Customer assistance
- Call control
- Cross-selling techniques
- Sales follow-up
- Customer service
- Sales closing
- Customer retention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Agent
Amax Insurance
01.2024 - Current
Warehouse Material Handler
Amazon
12.2022 - Current
Guest Service
Target
03.2018 - 07.2022
Sales Associate
Bed Bath & Beyond
06.2017 - 03.2018
Shift Manager
Taco Bell
11.2016 - 07.2017
Shift Manager
Burger King
11.2015 - 11.2016
GED -
Goodwill Central Texas/WIOA