Selena Rivas
Kent,WA
Summary
Outgoing Office Administrator with 7 years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere. Recently moved back to the state and looking for a more challenging position or something in a more fast paced industry.
Overview
7
7
years of professional experience
Work History
Barista/Server
Vintage Vino & Esspresso
06.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Team Assistant
Falcon Dynamics
03.2024 - 06.2024
- Managed and paperwork to support efficient team operations
- Assisted professionals with special projects and requests by completing superficial and exhaustive research assignments
- Assisting with Correspondence between customers and suppliers
- Processing and sending orders and quotations
- Direct communication with customers and vendors over the phone and email
Inventory Analyst
Just Food For Dogs
03.2023 - 06.2024
- Kept department records and updated documentation with latest counts
- Researched and corrected discrepancies quickly to maintain current information
- Coordinated receipt of incoming materials and verified accuracy of items received
- Entered information into system to update status reports
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders
- Worked collaboratively with customers and staff at various levels
- Identified and resolved shipping and packaging errors
- Reconciled shipment data between multiple systems to maintain alignment
Office Administrator
Froula Alarm Systems
03.2018 - 01.2023
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays
- Automated office operations by managing client correspondence, records, contracts and data communications
- Processed financial documents, contracts, expense reports and invoices
- Handled requests-for-information and delegated customer service tasks to appropriate employees
- Directed clients and guests to correct departments, rooms, and staff members
- Answered incoming phone calls and directed callers to appropriate departments and personnel
- Obtained scanned records and uploaded into company databases
- Transferred written information into databases to maintain consistent, accurate client records and project details
- Entered data into spreadsheets, documents and databases, maintaining accuracy
- Translated written documentation and notes into emails and other types of correspondence
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity
Education
Some College - No Degree
Green River Community College
Auburn, WAHigh School Diploma -
Kentwood High School
Covington, WA06.2015
Skills
- Customer Service
- Multitasking and Organization
- Time Management
- Regulatory Compliance
- Microsoft Office
- Handling Customer Complaints
- Friendly and Relatable
- Multitasking and Prioritization
- Administration and Operations
- Documentation and Recordkeeping
- Verbal and Written Communication
- Accounts Payable and Receivable
- Database Maintenance
- Phone and Email Etiquette
- Contracts and Vendor Agreements
- Attention to Detail
- Remote Work Coordination
- Confidence and Drive
- Accounts Receivable
- Database Updates
- Collections Understanding
- Bank Deposits
- Data Entry
- Microsoft Programs
- Zoom
- Netsuite
Food Handlers/ MAST Certification
I have acquired my Food Handlers and my MAST Certification
Timeline
Team Assistant
Falcon Dynamics
03.2024 - 06.2024
Inventory Analyst
Just Food For Dogs
03.2023 - 06.2024
Barista/Server
Vintage Vino & Esspresso
06.2021 - Current
Office Administrator
Froula Alarm Systems
03.2018 - 01.2023
Some College - No Degree
Green River Community College
High School Diploma -
Kentwood High School
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