Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Rivera

Worth,IL

Summary

Dynamic Accountant Manager at Studio Innovation with expertise in financial reporting and operational efficiency management. Successfully streamlined month-end close procedures, enhancing accuracy and reducing errors. Proven leader in staff recruitment and employee development, fostering a high-performing team that consistently meets strategic objectives. Adept at delivering actionable insights through custom financial reports.

Overview

9
9
years of professional experience

Work History

Accountant Manager

Studio Innovation
11.2023 - Current
  • Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.
  • Enforced and established proper accounting methods, policies and principles.
  • Applied advanced analytical techniques to identify trends in revenue generation, cost control, and profitability optimization.
  • Implemented inventory control measures that resulted in improved stock tracking accuracy.
  • Developed strong working relationships with cross-functional teams to maintain accurate records related to fixed assets depreciation schedules.
  • Mentored junior staff members, fostering professional development and growth opportunities.
  • Achieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and preparing and completing action plans.
  • Designed custom financial reports to provide actionable insights for decision-makers across departments.
  • Established financial status by developing and implementing systems for collecting, analyzing, verifying and reporting financial information.
  • Identified process improvements through regular review of financial statements and reconciliations.
  • Accomplished accounting human resource objectives by recruiting and selecting new employees and clearly communicating job expectations.
  • Streamlined month-end close procedures for increased efficiency and reduced errors.
  • Led a team of accountants to successfully complete annual audits on time and within budget.
  • Oversaw the successful integration of acquired businesses into existing accounting systems and practices.
  • Ensured data integrity by conducting regular account reconciliations, identifying discrepancies, and taking corrective action as needed.
  • Created and maintained financial databases for data entry, tracking and reporting.
  • Collaborated with other departments to achieve accurate and prompt financial reporting.
  • Developed and implemented various procedures to improve accounting process.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Supported financial director with special projects and additional job duties.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Complied with established internal controls and policies.
  • Created financial dashboards to provide insights into key performance indicators.
  • Developed strategic plans for day-to-day financial operations.

Sales Representative

Million Dollar Golf
04.2023 - 11.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.

Finance Administrator

Insurance Navy
03.2021 - 12.2021
  • Reconciled accounts and investigated variances.
  • Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
  • Updated daily transaction records to assist with payroll and billing administration.
  • Completed clerical and data entry tasks to optimize financial procedures.
  • Prepared and posted receipts and deposits to facilitate standard bookkeeping.
  • Managed expense tracking and personnel vouchers.
  • Simplified complex financial data into easily digestible reports for senior management review and decisionmaking.
  • Played a key role in securing financing from external sources by preparing and presenting detailed financial projections to prospective investors.
  • Conducted thorough audits of accounting records, identifying areas for improvement and recommending corrective actions.
  • Maintained strict compliance with regulatory requirements, reducing potential risks associated with non-compliance penalties or fines.

Swim Instructor/Lifeguard

Oak Lawn Park District
09.2016 - 09.2019
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
  • Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
  • Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Developed strong relationships with students'' families through open communication channels, fostering loyalty to our program over time.
  • Mentored and trained new swim instructors on best practices.
  • Tailored instruction to meet individual learner needs, significantly improving swim technique.
  • Maintained clean and safe pool environment, adhering to health and safety guidelines.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Set up and broke down equipment before and after classes.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Monitored water conditions to provide timely warnings about potential hazards.

Office Assistant

Artistic Roofing Systems
05.2019 - 08.2019
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.

Agent Services Representative

Teleperformance
08.2018 - 01.2019
  • Delivered exceptional customer service through active listening and problem-solving techniques.
  • Enrolled and sold products and services via inbound phone calls, email and chat.
  • Facilitated seamless transactions between agents and customers by maintaining up-to-date knowledge of company policies and procedures.
  • Maintained accurate records of agent interactions, enabling data-driven decision-making processes within the department.
  • Balanced competing priorities effectively while consistently delivering high-quality support to both agents and customers alike.
  • Provided comprehensive support to agents, ensuring a high level of productivity and success.
  • Delivered world-class customer service to internal and external customers.
  • Acted as a liaison between multiple departments, facilitating efficient information exchange crucial for delivering exceptional customer experiences.
  • Participated actively in regular team meetings aimed at driving continuous improvement initiatives across various aspects of agent services operations.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School Diploma -

Oak Lawn Community High School
Oak Lawn, IL
12-2017

Skills

  • Operational Efficiency Management
  • Staff Recruitment
  • Ongoing Efficiency Enhancement
  • Financial Reporting Expertise
  • Nonprofit Financial Management
  • Accounts Payable Oversight
  • Employee Development
  • Invoice Management
  • Process Documentation
  • Team Leadership
  • Precision in Work Quality
  • Project Execution

Timeline

Accountant Manager

Studio Innovation
11.2023 - Current

Sales Representative

Million Dollar Golf
04.2023 - 11.2023

Finance Administrator

Insurance Navy
03.2021 - 12.2021

Office Assistant

Artistic Roofing Systems
05.2019 - 08.2019

Agent Services Representative

Teleperformance
08.2018 - 01.2019

Swim Instructor/Lifeguard

Oak Lawn Park District
09.2016 - 09.2019

High School Diploma -

Oak Lawn Community High School
Selena Rivera