Selena Rivera
Worth,IL
Summary
Dynamic Accountant Manager at Studio Innovation with expertise in financial reporting and operational efficiency management. Successfully streamlined month-end close procedures, enhancing accuracy and reducing errors. Proven leader in staff recruitment and employee development, fostering a high-performing team that consistently meets strategic objectives. Adept at delivering actionable insights through custom financial reports.
Overview
9
9
years of professional experience
Work History
Accountant Manager
Studio Innovation
11.2023 - Current
- Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.
- Enforced and established proper accounting methods, policies and principles.
- Applied advanced analytical techniques to identify trends in revenue generation, cost control, and profitability optimization.
- Implemented inventory control measures that resulted in improved stock tracking accuracy.
- Developed strong working relationships with cross-functional teams to maintain accurate records related to fixed assets depreciation schedules.
- Mentored junior staff members, fostering professional development and growth opportunities.
- Achieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and preparing and completing action plans.
- Designed custom financial reports to provide actionable insights for decision-makers across departments.
- Established financial status by developing and implementing systems for collecting, analyzing, verifying and reporting financial information.
- Identified process improvements through regular review of financial statements and reconciliations.
- Accomplished accounting human resource objectives by recruiting and selecting new employees and clearly communicating job expectations.
- Streamlined month-end close procedures for increased efficiency and reduced errors.
- Led a team of accountants to successfully complete annual audits on time and within budget.
- Oversaw the successful integration of acquired businesses into existing accounting systems and practices.
- Ensured data integrity by conducting regular account reconciliations, identifying discrepancies, and taking corrective action as needed.
- Created and maintained financial databases for data entry, tracking and reporting.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Developed and implemented various procedures to improve accounting process.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Supported financial director with special projects and additional job duties.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
- Created financial dashboards to provide insights into key performance indicators.
- Developed strategic plans for day-to-day financial operations.
Sales Representative
Million Dollar Golf
04.2023 - 11.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Finance Administrator
Insurance Navy
03.2021 - 12.2021
- Reconciled accounts and investigated variances.
- Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
- Updated daily transaction records to assist with payroll and billing administration.
- Completed clerical and data entry tasks to optimize financial procedures.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
- Managed expense tracking and personnel vouchers.
- Simplified complex financial data into easily digestible reports for senior management review and decisionmaking.
- Played a key role in securing financing from external sources by preparing and presenting detailed financial projections to prospective investors.
- Conducted thorough audits of accounting records, identifying areas for improvement and recommending corrective actions.
- Maintained strict compliance with regulatory requirements, reducing potential risks associated with non-compliance penalties or fines.
Swim Instructor/Lifeguard
Oak Lawn Park District
09.2016 - 09.2019
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Developed strong relationships with students'' families through open communication channels, fostering loyalty to our program over time.
- Mentored and trained new swim instructors on best practices.
- Tailored instruction to meet individual learner needs, significantly improving swim technique.
- Maintained clean and safe pool environment, adhering to health and safety guidelines.
- Implemented new and creative exercise routines to keep participants motivated.
- Set up and broke down equipment before and after classes.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Monitored water conditions to provide timely warnings about potential hazards.
Office Assistant
Artistic Roofing Systems
05.2019 - 08.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
Agent Services Representative
Teleperformance
08.2018 - 01.2019
- Delivered exceptional customer service through active listening and problem-solving techniques.
- Enrolled and sold products and services via inbound phone calls, email and chat.
- Facilitated seamless transactions between agents and customers by maintaining up-to-date knowledge of company policies and procedures.
- Maintained accurate records of agent interactions, enabling data-driven decision-making processes within the department.
- Balanced competing priorities effectively while consistently delivering high-quality support to both agents and customers alike.
- Provided comprehensive support to agents, ensuring a high level of productivity and success.
- Delivered world-class customer service to internal and external customers.
- Acted as a liaison between multiple departments, facilitating efficient information exchange crucial for delivering exceptional customer experiences.
- Participated actively in regular team meetings aimed at driving continuous improvement initiatives across various aspects of agent services operations.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Oak Lawn Community High School
Oak Lawn, IL12-2017
Skills
- Operational Efficiency Management
- Staff Recruitment
- Ongoing Efficiency Enhancement
- Financial Reporting Expertise
- Nonprofit Financial Management
- Accounts Payable Oversight
- Employee Development
- Invoice Management
- Process Documentation
- Team Leadership
- Precision in Work Quality
- Project Execution
Timeline
Accountant Manager
Studio Innovation
11.2023 - Current
Sales Representative
Million Dollar Golf
04.2023 - 11.2023
Finance Administrator
Insurance Navy
03.2021 - 12.2021
Office Assistant
Artistic Roofing Systems
05.2019 - 08.2019
Agent Services Representative
Teleperformance
08.2018 - 01.2019
Swim Instructor/Lifeguard
Oak Lawn Park District
09.2016 - 09.2019
High School Diploma -
Oak Lawn Community High School
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