Experienced Office Management and Administration Professional. Experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Hi, I’m
Selena Ross
Hermitage
Summary
Overview
10
years of professional experience
Work History
Howard Dentistry
Front Office/Business Coordinator
03.2022 - Current
Job overview
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Obtained data such as patient, insurance ID, insurance provider and dental codes to properly file insurance claims.
- Entered and maintained departmental records in company database.
- Filed and tracked insurance claims and communicated claims status to patients.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
- Taking payment for treatment, balances, deductibles, and self pay balances and accurately posting payment to accounts
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Ensuring patients receive all appropriate documents
- Proactively settle patient complaints in a line with company policy
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collect patient and client documents and information upon referral.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and customers through regular communication and assistance.
Nashville Dental Center
Front Office Lead/Business Coordinator
06.2020 - 03.2022
Job overview
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Ensure smooth flow of the day by ensuring the schedule is correct
- Entered and maintained departmental records in company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Coordinated special projects and managed schedules.
- Monitored office supplies by checking inventory and placing orders.
- Controlled finances to lower costs and keep business operating within budget.
- Taking payment for treatment, balances, deductibles, and self pay balances and accurately posting payment to accounts
- Reported to senior management on organizational performance and progress toward goals.
- Conducted research to assist with routine tasks and special projects.
- Evaluated employee records and productivity and submitted evaluation reports.
- Ensuring patients receive all appropriate documents
- Proactively settle patient complaints in a line with company policy
- Present Treatment Plans and discuss payment options
- Established team priorities, maintained schedules and monitored performance.
Fannie Battle Day Home
Lead Toddler Teacher
04.2018 - 02.2020
Job overview
- Maintain safe and healthy environment for children
- Uphold classroom as required by TN Department of Human Services and 3-star Licensing
- Develop long range lesson plans in accordance with curriculum objectives
- Organize all materials and equipment needed to support and implement curriculum
- Conduct ongoing child assessments
- Meet emotional, social, physical and cognitive needs of each child
- Provide leadership and supervision for other teachers in classroom
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Utilized technology to develop instructional materials and activities for children.
Asurion
Technical Support
10.2017 - 04.2018
Job overview
- Verizon Tech Coach PSS
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to most technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Education
Grand Valley State UniversityAllendale, MI
100 + Credits from Sociology and Psychology
University Overview
Tennessee State UniversityNashville, TN
from Sociology and Psychology
University Overview
- 3.8 GPA
Skills
- Active Listening
- Critical Thinking
- Issue Response and Resolution
- Speaking and Writing
- Social Perceptiveness
- Time Management and Multitasking
- Data Input
- Staff Orientation and Training
- Confidentiality and Data Protection
- Accounting Familiarity
- Multi-Line Telephone Systems
- Research and Analytical Skills
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 14 staff members.
Timeline
Front Office/Business Coordinator
Howard Dentistry
03.2022 - Current
Front Office Lead/Business Coordinator
Nashville Dental Center
06.2020 - 03.2022
Lead Toddler Teacher
Fannie Battle Day Home
04.2018 - 02.2020
Technical Support
Asurion
10.2017 - 04.2018
Grand Valley State University
100 + Credits from Sociology and Psychology
Tennessee State University
from Sociology and Psychology
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