Optimized guest experience by providing guests with assistance and convenient information about local events and activities.
Increased trip advisor reviews and customer service ratings through personable service.
Trained new employees, demonstrating best methods for serving clients and guests.
Organized reservations through both primary and third-party websites such as Expedia, Booking, etc. based on both the needs of the guest and availability within the hotel.
Completed transactions using a POS terminal for guests both upon arrival and departure well as a multitude of other transaction types pertaining to additional deposits, amenities, etc..
Kept an up to date log throughout shift regarding important information or incidents for the manager and office staff to be aware of.
Maximized efforts toward productivity, identifying problem areas, and assisted in implementing solutions.
Answered phone calls and directed them to the appropriate department or individual.
Ensured delivery of packages, mail, and messages to guests and other hotel departments.
Collaborated with other departments to ensure smooth operations and guest satisfaction.
Resolved guest complaints and concerns, ensuring a positive experience for all guests.
Assisted with special projects and tasks as assigned by management.
Front Desk Associate
Days Inn by, Wyndham
05.2019 - 02.2024
Organized reservations through both primary and third-party websites such as Expedia, Booking, etc. based on both the needs of the guest and availability within the hotel.
Complete transactions using a POS terminal for guests both upon arrival and departure well as a multitude of other transaction types pertaining to additional deposits and/or amenities.
Handled and completed nightly audit reports regarding room statuses and daily profits made by the hotel.
Kept an up to date log throughout shift regarding important information or incidents for the manager and office staff to be aware of.
Maximized efforts toward productivity, identifying problem areas, and assisted in implementing solutions.
Answered phone calls and directed them to the appropriate department or individual.
Ensured delivery of packages, mail, and messages to guests and other hotel departments.
Collaborated with other departments to ensure smooth operations and guest satisfaction.
Resolved guest complaints and concerns, ensuring a positive experience for all guests.
Trained new front desk staff on policies, procedures, and customer service standards.
Assisted with special projects and tasks as assigned by management.
Front Desk Associate
Big Chile Inn & Suites
03.2018 - 05.2019
Organized reservations through both primary and third-party websites such as Expedia, Booking, etc. based on both the needs of the guest and availability within the hotel.
Complete transactions using a POS terminal for guests both upon arrival and departure well as a multitude of other transaction types pertaining to additional deposits and/or amenities.
Handled and completed nightly audit reports regarding room statuses and daily profits made by the hotel.
Kept an up to date log throughout shift regarding important information or incidents for the manager and office staff to be aware of.
Answered phone calls and directed them to the appropriate department or individual.
Ensured delivery of packages, mail, and messages to guests and other hotel departments.
Resolved guest complaints and concerns, ensuring a positive experience for all guests.
Technical Support Representative
Volt
07.2017 - 02.2018
Resolved technical issues with Apple iOS software over the phone while still maintaining a customer-friendly attitude.
Logged detailed cases concerning the issues of every customer's device while still taking steps to troubleshoot issues with the customer.
Assisted customers with product installation, configuration, and updates.
Conducted remote diagnostic tests to identify and resolve technical problems.
Educated customers on product features, functionality, and best practices.
Assisted with creating and updating technical support documentation and knowledge base articles.
Adept knowledge of all Apple iOS software up to iOS 11.0.1
Education
High School Diploma -
Alma D' Arte Charter High School
Las Cruces, NM
05-2017
Skills
Highly knowledgeable on the different functions of OPERA and skilled in utilizing said property management system
Trained on ALICE to utilize it's tools for streamlining communication across multiple departments and improve guest satisfaction
Certified through the Wyndham University program to use the SYNXIS Property Hub
Adept knowledge of all Apple iOS software systems up to iOS 1101
Experience with point of sale (POS) terminals, with excellent basic math skills
Adept computer skills with office programs such as Word, PowerPoint, and Excel
Friendly, outgoing, and charismatic personality well suited for a fast paced, customer service oriented environment