Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Selena Schuette

O'Fallon,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Diligent College Student focused on medical and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Upbeat, customer-focused Sales Associate with 7 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

5
5
years of professional experience

Work History

Store Associate

DECA Commissary
Ofallon, IL
03.2020 - Current
  • I am knowledgeable in ensuring only authorized individuals are allowed to purchase items from the commissary
  • I am trained on a daily basis to receive and verify change fund and check the register.
  • I am very skilled in answering questions and complaints of customers or referring to the supervisor. As well as while performing other related duties as required such as pricing, stocking merchandise and cleaning immediate work area.
  • I have been trained in assigning call order number to each order and to post call order or heat ticket for the registers
  • I am also highly trained to ensure that the register reflect the balance and adjustments, as well as to forward the original register to the ACS
  • I have received supplies, equipment and perishable, semi-perishable and non-perishable resale items in the receiving area of the commissary and verified shipments by checking shipping documents, reporting discrepancies and damage.
  • I always make sure to engage positively with each customer, providing professional and polite support for sales and service needs.

Front Desk Clerk and Administrator

Candlewood Suites
O'Fallon, IL
10.2018 - 02.2020
  • I am highly trained in being A Hotel Front Desk Agent, performing pre-registration and registration duties for incoming guests at small or large hotels and resorts.
  • I would ensure to check our guests in or out, making room reservations, while also tracking and reporting room statuses and rates.
  • My daily tasks included having a strong oral and written communication skills in order to register and accommodate guests, managing guest service requests, processing cash or credit card payments.
  • I would ensure to make sure the best work is done with scheduling meetings, appointments, and interviews for the managers while having the appropriate paperwork on hand for an event or meeting. I would maintain updated information on room availability, reservations and guest messages, understanding how to use hotel Property Management Software (PMS) systems.
  • As a hotel front clerk, we are always doing our best to ensure our availability to all guests who need to report a complaint or request a service
  • I am educated of The U.S Bureau of Labor Statistics groups Hotel Front Desk Agents with Information Clerks
  • I have been trained as A Hotel Front Desk Agent with the ability to complete diverse tasks in order to maintain an efficient front desk area of any hotel
  • My duties which included providing rooms for guests as the chief task of a Hotel Front Desk Agent, these assigned duties included servicing same-day reservations as well as pre-registered guest. While providing information about available rooms and rates, furnish room keys and hotel information, and processing payments, and ensuring proper checkouts.
  • As the Front Desk Agent and administrator, I am approached by guests with comments, complaints or service requests. It is the responsibility as the Front Desk Agent to handle the request him/herself or contact the personnel who would satisfy the request or complaint
  • As the Front Desk Agent, I was held responsible for balancing cash accounts and ensuring that all checkout payments balance at the end of their shift this might include creating a report per the accounting specifications of an individual hotel or resort.
  • I ensured holding the knowledge of basic bookkeeping processes in order to complete light maintenance duties when needed.

Secretary

Five Elements Fitness
Fairview Heights, IL
01.2019 - 12.2019
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
  • Managed multiple calendars and contacts using computer software.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Greeted visitors and directed to appropriate location or person.
  • Processed documents and materials for dissemination to appropriate parties.
  • Scheduled meetings and sent invitations specifying time and location.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.

Education

Pre-Medicine

Southwestern Illinois College

Skills

  • Shipment Processing
  • Customer Service
  • Payment Processing
  • Safety Oversight
  • Team Collaboration
  • Customer Assistance
  • POS Systems
  • POS System Operation
  • Cash Handling
  • Service Contracts
  • Building Customer Loyalty
  • Customer Needs Assessment
  • Cash Register Operation
  • Honest and Dependable
  • Sales Records Management
  • Friendly and Helpful
  • Goal-Driven
  • Positive Customer Engagement
  • Strong Communication and Interpersonal Skills

References

O'Fallon
  • Monika Cluney, USAF 375 MDG MAJ, monika.r.cluney.mil@health.mil, 909-767-7099 ext.
  • Marilyn Pargo, Scott AFB Commissary Officer, Marilyn.Pargo@deca.mil, 618-212-3898 ext. 3320
  • Larry Sena, Scott AFB Commissary Contract monitor, Larry.Sena@deca.mil, 618-212-3898 ext. 3318

Timeline

Store Associate

DECA Commissary
03.2020 - Current

Secretary

Five Elements Fitness
01.2019 - 12.2019

Front Desk Clerk and Administrator

Candlewood Suites
10.2018 - 02.2020

Pre-Medicine

Southwestern Illinois College

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Selena Schuette