Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Scott

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

medicaid eligibility specialist

conduent
  • Assisted clients with completion of applications and paperwork
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals
  • Interviewed applicants and explained scope of different available benefits.

loss mitigation inbound phone counselor

aerotek
  • Analyzed credit, income, compliance, title documents, and appraisals
  • Assessed clients' financial data to determine program suitability
  • Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases
  • Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.

customer service representative

dentaquest
09.2021
  • Handled customer inquiries and suggestions courteously and professionally
  • Answered constant flow of customer calls with minimal wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Maintained confidential patient, employee, and company information in compliance with company policies and regulatory requirements.

Billing Specialist

Insight Global
10.2023 - 05.2024
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Monitored customer accounts to identify and rectify billing issues.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Billing Specialist

Randstad
09.2018 - 06.2023
  • Used data entry skills to accurately document and input statements
  • Audited and corrected billing and posting documents for accuracy
  • Collaborated with customers to resolve disputes
  • Handled account payments and provided information regarding outstanding balances.
  • Posted and adjusted payments from insurance companies.
  • Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
  • Maintained strict confidentiality of applicant information, adhering to all applicable privacy laws and regulations.
  • Achieved timely resolution of cases, conducting comprehensive reviews and maintaining close communication with applicants.

Education

High School Diploma -

Highland Springs High School
Highland Springs, VA
06.1988

Skills

  • Call Volume and Quality Metrics
  • Resolving Customer Issues
  • Insurance Practices
  • Account Management
  • Billing systems and software
  • Data entry proficiency

Timeline

Billing Specialist

Insight Global
10.2023 - 05.2024

customer service representative

dentaquest
09.2021

Billing Specialist

Randstad
09.2018 - 06.2023

medicaid eligibility specialist

conduent

loss mitigation inbound phone counselor

aerotek

High School Diploma -

Highland Springs High School

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Selena Scott