Selena Souza
Taunton,Massachusetts
Summary
Hello, I am a well rounded mostly qualified candidate. I am always on task and i get things done. i never leave a job half finished.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Counter Person (weekends)
Crisp Sports Bar And Grille
Walpole, MA
09.2022 - Current
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed both cash and card purchases and returns.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Reconciled cash drawer and corrected any errors.
- Relayed information about menu selections and featured products.
- Processed customer orders and accurately entered into system.
- Provided information regarding promotions and menu items.
- Managed multiple tasks in high-volume environment.
- Delivered items to guest tables and addressed and requests.
- Checked personal identifications during alcohol and tobacco sales.
- Demonstrated knowledge and applied proper food handling standards.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Observed customer purchases in line and differentiated between standard portions.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Backed up servers by setting up trays and completing some food deliveries.
- Replenished serving stations with fresh food and cleaned up spills.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reconciled receipt totals, cash and credit payments to address shortages.
Personal Advocate Relief
Lifestream Inc
New Bedford, MA
02.2022 - Current
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Developed treatments and casework programs for average of patients per month.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Adhered to social distancing protocols and wore mask or face shield.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Assistant Store Manager
Dominos's Pizza
South Easton, MA
04.2021 - 02.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reviewed sales and gross profit report to assess company efficiency.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Sandwich Artist
Subway
Tiverton, RI
03.2019 - 04.2021
- Assisted customers in choosing menu items by providing food complementing information.
- Shared information with customers about menu items, preparation methods and ingredients.
- Greeted guests, promoted specials and took orders.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Operated manual and electric appliances to peel, slice and trim food.
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Observed customer purchases in line and differentiated between standard portions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Prepared salads, soups and sandwiches for customers.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Documented customer orders and conveyed special requests to kitchen staff.
- Accurately operated cash register to process customer payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Busser
Riptide Sports Grille And Bar
Tiverton, RI
10.2018 - 03.2019
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Trained new staff in bussing and cleaning procedures.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Assisted customers with carry-out service.
- Set up advertising signs and displays on shelves, counters and tables.
- Assisted wait staff with timely food delivery and guest requests.
Education
Associate of Science - Pediatric Nursing, Child Care
Community College Of Rhode Island
Newport, RI05.2023
High School Diploma -
Tiverton High School
Tiverton, RI06.2021
Skills
- team player
- Food Production Processes
- Social Perceptiveness
- Teamwork and Collaboration
- Daily Transactions Review
- Complex Problem-Solving
- High-Volume Environments
- Special Orders and Dietary Restrictions
- Workstation Setup and Breakdown
- Learning Strategies
- Ingredient and Food Preparation
- Daily Food Preparation
- Stocking and Replenishment
- Station Preparation
- Cash Drawer Operations
- Critical Thinking
- Serving and Bussing
- Counter Cleaning and Sanitation
- Billing and Payment Processing
- Kitchen Safety Standards
- Reading Comprehension
- Food Packaging and Labeling
- Managing Multiple Tasks
- Microsoft PowerPoint
- Dependable and Cooperative
- Customer Relations
- Time Management
- Food and Beverage Service
- Employee Training and Supervision
- Adaptability and Flexibility
- Health and Safety Standards
- Resolving Complaints
- Temperature Monitoring
- Food Running
- Expo and Line Support
- Coordinating Reservations
- Records Retention
- Recipe Adjustments
- POS Terminal Operations
- Alcohol Service
- Server and Staff Support
- Correcting Errors
- Special Dietary Requests
- Sales and Promotions
- Measurement Conversions
- Preventing Food Spoilage
- Guest Satisfaction
- Floor Sweeping
- Training and Coaching
- Server Support
- Weighing and Measuring
- Portion Sizes
- Seating and Table Management
- Responding to Difficult Customers
- Understanding Customer Needs
- Issue and Complaint Resolution
- Call Documentation
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Call Transfers
- Credit Card Payment Processing
- PCI (Payment Card Industry)
- Cash Register Operations
- Team-Oriented and Cooperative
- Pizza Making
- Recommending Solutions
- Answering Emails
- Driver Routing
- Dispatching Workers
- Directing Calls
- Organizing and Preparing Meetings
- Visitor Greeting
- Document Filing and Retrieval
- Valid Driver's License
- Call Routing
- Personal Hygiene Assistance
- Housekeeping Duties
- Client Satisfaction
- Cash Management
- Childcare Expertise
- Patient Toileting
- Mobility Support
- Confidentiality and Discretion
- getting RBT certification
- CPR certified
Accomplishments
High School state champion of cheerleading
played trumpet
played violin
High school diploma
some college
trainings of seizures, human rights etc.
Certification
CPR certification
Getting RBT certification
Timeline
Counter Person (weekends)
Crisp Sports Bar And Grille
09.2022 - Current
Personal Advocate Relief
Lifestream Inc
02.2022 - Current
Assistant Store Manager
Dominos's Pizza
04.2021 - 02.2022
Sandwich Artist
Subway
03.2019 - 04.2021
Busser
Riptide Sports Grille And Bar
10.2018 - 03.2019
Associate of Science - Pediatric Nursing, Child Care
Community College Of Rhode Island
High School Diploma -
Tiverton High School