Selena Spurlock
customer Service
King William,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving,data entry, and communication skills.
Overview
17
17
years of professional experience
Work History
Customer Service Office Assistant
Hanyesville Correctional Center
01.2022 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined office processes for increased efficiency and productivity.
- Supported team members with timely assistance, contributing to positive work environment.
- Managed multiple phone lines, directing calls to appropriate departments and ensuring seamless communication.
- Assisted offenders in locating products or services, saving time and increasing satisfaction levels.
- Resolved offenders complaints professionally, restoring trust in company'' services.
- Trained new employees on company policies and procedures, ensuring consistent quality of service across team.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
- Processing offenders timesheets and payroll
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Shipping and Receiving Admin
Capital Warehouse/ Sunrise Carpet And Vinyl
12.2014 - 11.2019
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Coordinated logistics efforts, optimizing delivery routes and reducing transportation costs.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Managed approximately 30 or more calls, emails, and faxes per day from customers.
Installed Sales Coordinator
Lows Home Improvement
04.2006 - 12.2014
- Enhanced customer satisfaction by efficiently managing and coordinating installation process for various products.
- Streamlined communication between clients, vendors, and internal departments to ensure timely project completion.
- Improved project timelines by consistently monitoring progress and addressing potential delays proactively.
- Increased sales revenues by effectively upselling additional services and products during consultation process.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Maintained up-to-date knowledge of products and services offered to customers.
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
- Prepared materials and staged items for installer pickup.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Education
High School Diploma -
King William Highschool
King WIlliam, VA 06.1998
Skills
- Typing Speed
- 40 words per minute
- Faxing
- Filing
- Selling
- Sales
- Microsoft Word
- Office
- Excel
- Shipping, receiving, and warehousing
- Data entry
- Scheduling
Timeline
Customer Service Office Assistant
Hanyesville Correctional Center
01.2022 - 11.2022
Shipping and Receiving Admin
Capital Warehouse/ Sunrise Carpet And Vinyl
12.2014 - 11.2019
Installed Sales Coordinator
Lows Home Improvement
04.2006 - 12.2014
High School Diploma -
King William Highschool
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