Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Stclair

Grand Blanc

Summary

Patient and detail oriented customer service professional. Eager to learn and grow with a great company, with a passion for supporting improvement of overall physical health and well-being.

Overview

20
20
years of professional experience

Work History

Receptionist

Frontier Veterinary Clinic
09.2024 - Current
  • Managed front desk operations, ensuring efficient patient flow and timely appointment scheduling.
  • Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
  • Coordinated communication between veterinary staff and clients, enhancing overall clinic efficiency.
  • Maintained accurate patient records using practice management software, ensuring data integrity and compliance.

Auditor

Companion Animal Hospital
02.2011 - 02.2019
  • Gathered and analyzed financial data to determine improvement efforts.
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • In Addition to Auditor responsibilities, I also helped as a receptionist, exam room assistant and kennel attendant.

Assistant Manager

Bennington Hills Kennel
07.2005 - 02.2011
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored employee performance and developed improvement plans.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Onboarded new employees, including training, and mentoring.

Education

Baker College
Flint, MI

Skills

  • Communicating
  • Empathy
  • Data entry
  • Adaptability
  • Customer Service
  • Decision Making
  • Management
  • Organization
  • Teamwork

Timeline

Receptionist

Frontier Veterinary Clinic
09.2024 - Current

Auditor

Companion Animal Hospital
02.2011 - 02.2019

Assistant Manager

Bennington Hills Kennel
07.2005 - 02.2011

Baker College

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