Selena swaked
9927 E 112th Way Henderson ,CO
Summary
Dynamic and results-driven professional with extensive experience in customer service, sales, and team collaboration. Proven ability to boost customer satisfaction and retention by identifying client needs, resolving concerns efficiently, and delivering tailored solutions. Skilled in developing and implementing effective engagement strategies that drive loyalty and long-term success. Adept at consultative selling, upselling, and managing the full sales cycle from prospecting to closing, consistently surpassing performance goals.
Recognized for strong organizational skills, multitasking, and the ability to thrive in fast-paced, high-pressure environments. Brings a positive attitude and a team-oriented mindset, fostering strong internal collaboration and a supportive workplace culture. Known for quickly adapting to new challenges, analyzing problems, and taking initiative to improve processes. Committed to ongoing professional development, continuous learning, and contributing meaningfully to team and company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kid Care Expert
VASA Fitness
05.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Experienced in managing multiple responsibilities simultaneously with patience and efficiency, including caring for and coordinating the needs of multiple children
Member Experience Specialist
VASA Fitness
03.2025 - Current
- Developed personalized member engagement strategies to enhance customer satisfaction and loyalty.
- Assisted in training new team members on best practices for member support and service delivery.
- Analyzed member feedback to identify trends and implement actionable improvements in service processes.
- Collaborated with cross-functional teams to streamline communication and resolve member inquiries efficiently.
- Boosted membership retention rates through consistent follow-up and timely resolution of concerns.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Barista
Dutch Bros
03.2025 - 05.2025
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in training new staff on beverage preparation and customer service best practices.
- Developed strong customer relationships through personalized service and product recommendations.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Crew Member
Gomez Burritos
03.2023 - 01.2025
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Enhanced workflow by identifying process improvements in daily operations and suggesting solutions.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
Crem Member
McDonald's
06.2021 - 09.2022
- Provided excellent customer service by greeting and assisting customers with their orders.
- Operated point-of-sale system efficiently to process transactions accurately.
- Prepared food items according to safety and quality standards, ensuring freshness and presentation.
- Maintained cleanliness and organization of workstations to support a safe environment.
- Assisted in inventory management by restocking supplies and monitoring product levels regularly.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
Education
High School Diploma -
Riverdale Ridge High School
13380 Yosemite St, Thornton, CO 8060205-2028
Biological And Physical Sciences
University of Colorado Denver
Aurora, CO05-2029
Skills
- Positive interpersonal skills
- Effective leadership experience
- Teamwork and collaboration
- Customer service
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Composed in high-stress situations
- Problem resolution
- Strategic sales development
- Attention to detail
Certification
CPR Certified
Languages
Arabic
Native or Bilingual
Timeline
Kid Care Expert
VASA Fitness
05.2025 - Current
Member Experience Specialist
VASA Fitness
03.2025 - Current
Barista
Dutch Bros
03.2025 - 05.2025
Crew Member
Gomez Burritos
03.2023 - 01.2025
Crem Member
McDonald's
06.2021 - 09.2022
High School Diploma -
Riverdale Ridge High School
Biological And Physical Sciences
University of Colorado Denver