Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Selena Tellechea

Summary

Highly skilled service coordination professional with expertise in managing and optimizing service delivery. Proven leader with a track record of leading teams to ensure seamless collaboration and adaptability. Adept at problem-solving, conflict resolution, and implementing process improvements. Known for reliability, strategic thinking, and fostering a supportive team environment. Capable [Desired Position] with a solid background in overseeing service coordination units. Proven track record in enhancing operational efficiency and achieving service delivery goals. Demonstrated expertise in conflict resolution and resource management. Experienced in managing service coordination operations and leading multidisciplinary teams to deliver high-quality services. Utilizes effective communication and organizational skills for seamless service delivery. Track record of implementing process improvements and resolving complex issues.

Overview

34
34
years of professional experience

Work History

Service Coordination Unit Supervisor

Orlando Health Central Florida Early Steps
10.2008 - Current
  • Championed best practices in service coordination efforts leading to increased referrals from partner organizations.
  • Developed strong community partnerships to enhance resource availability and support for clients in need.
  • Spearheaded process improvements by identifying inefficiencies in current workflows and implementing solutions that resulted in better outcomes for clients.
  • Managed budgets responsibly, ensuring optimal allocation of resources while maintaining high-quality services for clients.
  • Facilitated monthly team meetings to review progress, address challenges, and set goals for continuous improvement within the unit.
  • Implemented new case management software to streamline documentation processes, ultimately saving time and improving record accuracy.
  • Implemented innovative staff recognition programs to boost morale and improve overall team performance.
  • Mentored new hires by providing comprehensive training on company policies, procedures, and service delivery standards.
  • Reduced client complaints and improved satisfaction by addressing concerns promptly and creating action plans for resolution.
  • Enhanced service delivery by streamlining communication channels and implementing efficient scheduling practices.
  • Oversaw complex cases involving multiple service providers, ensuring seamless coordination and client satisfaction.
  • Collaborated with cross-functional teams to ensure consistent quality of services provided to clients across all departments.
  • Evaluated program effectiveness by analyzing data trends, adjusting strategies as needed to achieve continuous improvement in service delivery outcomes.
  • Optimized team performance by providing ongoing support, feedback, and training opportunities for staff members.
  • Boosted productivity levels by utilizing data-driven strategies to allocate resources effectively across various projects.
  • Conducted regular performance evaluations to identify areas of improvement and implement targeted interventions for staff development.
  • Established clear expectations for staff performance through the development of detailed job descriptions and performance metrics.
  • Created and maintained daily and weekly reports for upper management.
  • Managed efficient teams of up to 20 employees.

FAMILY CARE COORDINATOR

Early Steps
10.2007 - 10.2008
  • Provide intensive family support services to families of infants and young children who have, or are at risk of developing disabilities or developmental delays
  • Provide families with comprehensive orientation to early intervention and Family Support Planning process
  • Conduct visits to families in their homes, places of work, doctor's offices, or other mutually convenient locations
  • Provide and oversee case management responsibilities
  • Designed, implemented, and assessed support plans for families.
  • Enhanced family satisfaction by diligently coordinating care services and addressing individual needs.
  • Collaborated with multidisciplinary teams to develop holistic care strategies prioritizing best interests of the family unit.
  • Regularly reviewed and updated care plans based on changing family needs, ensuring a dynamic approach that adapted to evolving circumstances.
  • Improved patient outcomes by proactively identifying potential issues and collaborating with the care team to resolve them.
  • Developed strong relationships with community organizations, enabling a more seamless referral process for families in need of additional support.
  • Organized and managed comprehensive care plans, contributing to a more efficient service delivery system for families.
  • Conducted thorough assessments of family dynamics and needs, leading to tailored interventions that promoted overall wellbeing.
  • Documented services provided to develop accurate records of care.

SR. HUMAN SERVICES PROGRAM SPECIALIST

Florida Department of Children and Families
06.2006 - 06.2007
  • Supervise the Statewide Inpatient Psychiatric programs (SIPP) and Specialized Therapeutic Foster Care (STFC) for foster and community children
  • Maintain and submit records on census and budget information for both SIPP and STFC programs
  • Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
  • Mentored junior staff members, fostering professional growth and enhancing team capabilities.
  • Evaluated existing policies regularly, updating them as needed to reflect current best practices in human services programming.
  • Developed strategic plans to address gaps within existing services, leading to a more comprehensive approach for clients.
  • Conducted thorough assessments of client needs, developing personalized action plans that addressed their specific challenges.
  • Maintained detailed case records, ensuring accurate documentation of client progress and compliance with regulatory requirements.
  • Established strong partnerships with external organizations to enhance resource accessibility for clients.
  • Monitored program budgets closely, identifying opportunities for cost savings without compromising service quality or outcomes for clients.
  • Identified areas for improvement through regular program evaluations and made necessary adjustments for optimal results.

LICENSING COUNSELOR

Kids Hope United
06.2005 - 06.2006
  • Review and prepare licensure foster home studies
  • Develop and implement recruitment activities within the community
  • Maintain licensure tracking system and provide licensure data for monthly management and other tracking reports
  • Supervise and coordinate service trainings for foster/adoptive parents
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
  • Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
  • Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
  • Maintained detailed client records to track progress and adjust treatment plans as necessary.

TARGETED CASE MANAGER

The Institute for Child and Family Health
01.2004 - 06.2004
  • Provide in-home services to families and children based on identified needs
  • Prepare and develop individualized service plans
  • Provide and oversee case management responsibilities
  • Attend court hearings, case reviews, staffings and meetings

TARGETED CASE MANAGER

Miami Behavioral Health Center
06.2000 - 01.2003


  • Coordinated care transitions between various providers, minimizing gaps in service provision for clients.
  • Promoted self-sufficiency among clients through skill-building activities focused on problem-solving, decision-making, and goalsetting.
  • Facilitated successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
  • Provided support to program participants by arranging services and sourcing relevant services.
  • Developed strong working relationships with colleagues from various disciplines to facilitate seamless coordination of care for shared clients.
  • Conducted comprehensive assessments to identify client needs and appropriate resources for support.
  • Collaborated with community partners to expand available services and resources for clients, fostering stronger support networks.
  • Managed caseloads efficiently while maintaining high-quality service delivery standards.

TEST ADMINISTRATOR

Homestead Job Corps
11.1999 - 06.2000
  • Supervise, administer, score and interpret educational and vocational testing
  • Teach survival test taking skills to at-risk youth
  • Train academic staff on testing programs for students

CASE ANALYST

State Attorney's Office
08.1999 - 11.1999
  • Company Overview: Child Support Division
  • Provide case management
  • Oversee case responsibilities
  • Develop and prepare cases to obtain child support court orders
  • Attend court hearings, case reviews, staffings and meetings
  • Child Support Division

VOCATIONAL EVALUATOR

Goodwill Industries
06.1999 - 08.1999
  • Supervise, administer, score and interpret various tests (career, personality, academic, etc.)
  • Evaluate and prepare an individualized student plan for vocational students
  • Counsel students on testing procedures

STAFF ASSOCIATE

Miami Dade College
07.1997 - 06.1999
  • Register students for various tests
  • Administer, score, and interpret various tests (career, personality, TABE, GRE, SAT, ACT, CPT, etc.)
  • Supervise, coordinate and implement various college feedback programs and surveys
  • Train and supervise staff on various computer based testing programs

ACADEMIC ADVISOR/TRANSCRIPT EVALUATOR

Miami Dade College
08.1996 - 07.1997
  • Assist students in the admissions, registration and graduation processes
  • Teach Student Life Skills (SLS) classes
  • Counsel students in selecting college, college prep, and/or vocational courses
  • Provide students with consistent and accurate evaluation of transcript credentials

VOCATIONAL LAB ASSISTANT

Miami Dade College
09.1993 - 06.1997
  • Tutor students to become proficient in reading, language and math
  • Supervise and train staff on various computer testing programs for students
  • Teach Employability Skills to students
  • Administer, score, and interpret various tests (TABE, personality, career, etc.)

PARAPROFESSIONAL

Miami Lakes Technical Educational Center
02.1993 - 08.1993
  • Develop and implement a wide range of training programs for learning disabled students
  • Research and create curriculum appropriate for the students
  • Administer, score, and interpret various academic tests

DATA ENTRY/FILE CLERK

Miami Dade College
11.1990 - 02.1993
  • Perform routine accounting and payroll functions
  • Maintain inventory records
  • Assist in general office duties

Education

MASTERS OF SCIENCE - MENTAL HEALTH COUNSELING

Florida International University
01.2000

BACHELOR OF ARTS - PSYCHOLOGY

Florida International University
04.1996

Skills

  • Professional boundaries
  • Assessment skills
  • Self-care strategies
  • Service planning

References

Available upon request

Timeline

Service Coordination Unit Supervisor

Orlando Health Central Florida Early Steps
10.2008 - Current

FAMILY CARE COORDINATOR

Early Steps
10.2007 - 10.2008

SR. HUMAN SERVICES PROGRAM SPECIALIST

Florida Department of Children and Families
06.2006 - 06.2007

LICENSING COUNSELOR

Kids Hope United
06.2005 - 06.2006

TARGETED CASE MANAGER

The Institute for Child and Family Health
01.2004 - 06.2004

TARGETED CASE MANAGER

Miami Behavioral Health Center
06.2000 - 01.2003

TEST ADMINISTRATOR

Homestead Job Corps
11.1999 - 06.2000

CASE ANALYST

State Attorney's Office
08.1999 - 11.1999

VOCATIONAL EVALUATOR

Goodwill Industries
06.1999 - 08.1999

STAFF ASSOCIATE

Miami Dade College
07.1997 - 06.1999

ACADEMIC ADVISOR/TRANSCRIPT EVALUATOR

Miami Dade College
08.1996 - 07.1997

VOCATIONAL LAB ASSISTANT

Miami Dade College
09.1993 - 06.1997

PARAPROFESSIONAL

Miami Lakes Technical Educational Center
02.1993 - 08.1993

DATA ENTRY/FILE CLERK

Miami Dade College
11.1990 - 02.1993

BACHELOR OF ARTS - PSYCHOLOGY

Florida International University

MASTERS OF SCIENCE - MENTAL HEALTH COUNSELING

Florida International University
Selena Tellechea