Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Selena Thompson

Phoenix,Az

Summary

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

10
10
years of professional experience

Work History

Sales Associate

Fascinations Toys And Gifts
01.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Patient Safety Attendant

Valleywise Health
06.2024 - 01.2025
  • Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
  • Mentored new Patient Safety Attendants by sharing best practices and offering guidance as they acclimated to their roles.
  • Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
  • Document patients behaviors every 30 minutes

Crew Member

Dunkin' Donuts
02.2024 - 05.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • I also was a manager within the month

Server

Original Chop Shop
10.2023 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Cafe Attendant

Marriott
08.2022 - 10.2022
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
  • Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
  • Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.

Manager

Salad and Go
04.2021 - 08.2022
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Used good communication skills to reduce guest dissatisfaction.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Memorized menu to help diners make informed meal choices.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
  • Used focus and memorization skills to keep track of tables and remember orders.
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees.

Shift Leader

Einstein Bagels
04.2021 - 08.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Assistant Manager

Little Caesars
07.2019 - 11.2019
  • Coached and motivated team, driving sales and delivering exceptional customer service.
  • Communicated plans and actions to meet departmental goals.
  • Offered constructive feedback to team members, boosting overall job performance.
  • Developed personal growth opportunities, empowering employees to produce results and meet goals.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Held team members accountable during shift by effectively coaching to improve performance.
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
  • Coached and mentored new employees on company policies and procedures.
  • Communicated with clients to address questions, concerns, and needs and provide quality customer service.
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

Barista

Starbucks
01.2018 - 09.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Cashier

The Village Health Club
10.2015 - 11.2016
  • We also catered parties that we held there and we worked them as well.
  • I helped prep and cook in the kitchen.

Education

High School Diploma -

Arcadia High School
Phoenix, AZ
05-2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Stocking and receiving
  • Store opening and closing
  • Product sales
  • POS system operation
  • Upselling
  • Building rapport
  • Order processing
  • Display setup
  • Brand promotion
  • Fraud detection
  • Fitting room maintenance
  • Positive and professional
  • Written and oral communication skills
  • Complex Problem-solving
  • Customer needs assessment
  • Conflict resolution
  • Client service

Timeline

Sales Associate

Fascinations Toys And Gifts
01.2025 - Current

Patient Safety Attendant

Valleywise Health
06.2024 - 01.2025

Crew Member

Dunkin' Donuts
02.2024 - 05.2024

Server

Original Chop Shop
10.2023 - 02.2024

Cafe Attendant

Marriott
08.2022 - 10.2022

Manager

Salad and Go
04.2021 - 08.2022

Shift Leader

Einstein Bagels
04.2021 - 08.2021

Assistant Manager

Little Caesars
07.2019 - 11.2019

Barista

Starbucks
01.2018 - 09.2018

Cashier

The Village Health Club
10.2015 - 11.2016

High School Diploma -

Arcadia High School

Similar Profiles

CREATE PROFILE
Selena Thompson