Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Selena Upshur

New Orleans,LA

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

5
5
years of professional experience

Work History

Student Employee

Alverno Bookstore
11.2021 - 12.2023
  • Opened and closed for the bookstore
  • Helped keep operations efficient by restocking and organizing supplies in bookstore
  • Trained new employees to apply best practices and comply with store policies and procedures.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Processed returns and exchanges purchased by customers to provide assurance and manage expectations.
  • Operated cash register to manage payments and provide receipts for proof of transaction.
  • Addressed and resolved customer complaints to establish trust and increase loyalty.
  • Regularly communicated with management to provide feedback and updates.
  • Picked, sorted and processed customer orders to manage order fulfillment and increase sales.

Cashier

Brewer's Baseball Fundraising For Alverno Volleyball Team
08.2021 - 04.2023
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Cashier

Dairy Queen's
05.2019 - 07.2019
  • Opening the store
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Education

Bachelor of Arts - Integrative Studies

Alverno College
Milwaukee, United States
05.2023

Skills

  • Computer Skills
  • Organized and Efficient
  • MS Office
  • Fast Learner
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Product Restocking
  • Cash Register Operation
  • Returns Processing
  • Drawer Balancing
  • Payment Processing
  • Written and Verbal Communication
  • Creativity

Community Service

Alverno Community Day, 10/2021

Timeline

Student Employee

Alverno Bookstore
11.2021 - 12.2023

Cashier

Brewer's Baseball Fundraising For Alverno Volleyball Team
08.2021 - 04.2023

Cashier

Dairy Queen's
05.2019 - 07.2019

Bachelor of Arts - Integrative Studies

Alverno College

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Selena Upshur