Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Warren

Lakewood,CO

Summary

Dynamic Shift Lead at SUBWAY® Restaurants with a strong focus on employee training and customer service. Proven ability to enhance team performance and maintain workplace safety. Skilled in cash handling and inventory management, consistently achieving operational excellence while fostering a positive work environment. Committed to motivating staff and improving service quality.

Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.

Overview

7
7
years of professional experience

Work History

Shift Lead

SUBWAY®Restaurants
12.2023 - 06.2025
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

Manager

Qdoba Eats
02.2022 - 11.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Cashier

Family Dollar
05.2021 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Team Member

SUBWAY®Restaurants
11.2020 - 12.2020
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.

Team Member

Qdoba Eats
12.2019 - 12.2020
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Team Member

Quiznos Subs
06.2018 - 11.2018
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

No Degree -

Weld Central Highschool
Keenesburg, CO

No Degree -

K-12 Online School
Westminster, CO

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Workplace safety
  • Work delegation
  • Rules enforcement
  • Performance improvement
  • Staff motivation
  • Positive attitude
  • Cash handling
  • Team leadership
  • Strong verbal and written communication
  • Staff training and development
  • Customer service management
  • POS system operation
  • Daily workflows
  • Team collaboration and leadership
  • Flexible schedule
  • Training assistance
  • Inventory counts
  • Shift paperwork completion
  • Role modeling
  • Assigning work
  • Motivational leadership
  • Shift checklists
  • Attention to detail
  • Active listening
  • Organizational skills
  • Time management
  • Task prioritization
  • Multitasking Abilities

Timeline

Shift Lead

SUBWAY®Restaurants
12.2023 - 06.2025

Manager

Qdoba Eats
02.2022 - 11.2022

Cashier

Family Dollar
05.2021 - 07.2021

Team Member

SUBWAY®Restaurants
11.2020 - 12.2020

Team Member

Qdoba Eats
12.2019 - 12.2020

Team Member

Quiznos Subs
06.2018 - 11.2018

No Degree -

Weld Central Highschool

No Degree -

K-12 Online School

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