Summary
Overview
Work History
Education
Skills
Timeline
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Selena Watkins

Phoenix,AZ

Summary

A seasoned leader in retail management, I've propelled Starbucks to new heights by enhancing customer satisfaction and streamlining operations. My expertise in retail inventory management and exceptional team-building skills have significantly boosted store performance, with a proven track record of increasing sales and improving employee retention with service to people and leadership at my core .

Overview

8
8
years of professional experience

Work History

Store Manager

Starbucks
04.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Assistant Store Manager

Starbucks
10.2020 - 02.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Barista Shift Supervisor

Starbucks
11.2019 - 09.2020
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
  • Safeguarded employee safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Manager of Operations

Armark
08.2016 - 08.2018
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
  • Improved team morale with regular feedback sessions and recognition of outstanding performance.

Education

Bachelor of Science - Organizational Leadership

University of Georgia
Athens, GA

High School Diploma -

Athens Christian
Athens GA
05-2014

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Team building and leadership
  • Training and mentoring
  • Retail inventory management
  • Cash management
  • Recruiting and hiring
  • Project management
  • Verbal and written communication

Timeline

Store Manager

Starbucks
04.2021 - Current

Assistant Store Manager

Starbucks
10.2020 - 02.2021

Barista Shift Supervisor

Starbucks
11.2019 - 09.2020

Manager of Operations

Armark
08.2016 - 08.2018

Bachelor of Science - Organizational Leadership

University of Georgia

High School Diploma -

Athens Christian

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Selena Watkins