Selena Whitney
Mobile
Summary
Motivated and adaptable professional with a versatile background in warehouse operations and customer service. Known for strong critical thinking and active listening skills, ready to contribute to team success and operational excellence.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Mouser
Mansfield, TX
04.2023 - 02.2025
- Operated pallet jacks to efficiently transport materials within the warehouse.
- Conducted inventory checks to ensure accuracy and maintain stock levels.
- Loaded and unloaded shipments, verifying contents against packing lists for precision.
- Collaborated with team members to ensure timely order fulfillment and distribution.
Customer Service Representative
SITEL Worldwide
Remote, Work From Home
02.2022 - 03.2023
- Managed high-volume inbound calls, resolving inquiries and ensuring customer satisfaction.
- Trained new staff on company policies, customer interaction techniques, and system navigation.
- Streamlined processes to improve response times and enhance overall customer experience.
Certified Substitute Teacher
Mobile County Public School System
Mobile, AL
04.2019 - 06.2021
- Managed classroom environments to facilitate effective learning and student engagement.
- Developed and implemented lesson plans tailored to diverse student needs.
- Assisted in maintaining classroom discipline and fostering a positive educational atmosphere.
- Collaborated with permanent teachers to support curriculum delivery and student progress tracking.
Education
Associate of Science - Liberal Arts
Bishop State Community College
Mobile, AL12-2021
Skills
- Self-motivated and disciplined
- Verbal and written communication
- Organizational growth
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Relationship building
Affiliations
- Mobile United
- Mount Hebron Church Ministries
Timeline
Warehouse Worker
Mouser
04.2023 - 02.2025
Customer Service Representative
SITEL Worldwide
02.2022 - 03.2023
Certified Substitute Teacher
Mobile County Public School System
04.2019 - 06.2021
Associate of Science - Liberal Arts
Bishop State Community College