Selena Wynn
Florence,MS
Summary
I'm a reliable individual seeking a claims representative associate position with your company. I offer excellent communication and good judgment. I am very organized and dependable person at managing multiple priorities with a positive attitude. I'm looking for a challenging role with a growing team.
Overview
19
19
years of professional experience
Work History
Claims Assistant
RevClaims
Pearl, MS
07.2018 - 07.2021
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Research, reviewed, investigated, and provided report as necessary.
- Consistently meet established productivity, schedule adherence and quality standards.
- Answer clients' billing or claims questions.
- Analyze problem and determine effective resolutions or develop recommendation for action by supervisor.
- Fostered a teamwork attitude in the department to include maintaining good relationships with examiners and supervisor
- Follow HIPAA policy on each and every call.
- Interviewed policyholders to verify information and obtain additional details.
- Abided by the laws and regulations associate under HIPAA and patient confidentiality.
Office Manger
Kapturedphotography
Jackson, MS
02.2017 - 06.2018
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Developed standard operating procedures for all administrative employees.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Compared vendor prices and negotiated for optimal savings.
Bank Teller
Community Bank
Pearl, MS
11.2015 - 05.2016
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Provided customer records, account statements and copies of checks.
- Assisted customers with compromised debit cards and issued new credentials.
- Reconciled cash drawer and resolved discrepancies.
- Turned in excess cash to maintain drawer security.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Medical Collections Specialist
Healthcare Financial
Pearl, MS
02.2013 - 03.2016
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Corrected, completed and processed claims for multiple payer codes.
- Logged charges and payments within company software.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
- Advised customers of alternative actions and strategies for debt repayment.
- Worked with customer to create debt repayment plan based on current financial condition.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Processed debtor payments and updated accounts to reflect new balance.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Improved operations through consistent hard work and dedication.
- Maintained excellent attendance record, consistently arriving to work on time.
- Increased customer satisfaction by resolving issues.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Correctional Sergeant
Mississippi Department Of Corrections
Pearl, MS
01.2001 - 07.2012
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Completed daily work report sheets and delegated tasks to employees.
- Trained several employees and performance of tasks and manager over two hundered offenders.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Handled inmate counts and searches for missing inmates.
- Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
- Monitored company inventory to keep stock levels and databases updated.
- Carried out day-to-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
- Conducted research, gathered information from multiple sources and presented results.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Collaborated with team members to achieve target results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
No Degree - Nursing
Hinds Community College
Pearl, MSHigh School Diploma -
Scott Central High
Forest, MS05.1996
Skills
- Policy understanding
- Creativity and Critical Thinking
- Processing mail
- Provider Relations
- Adaptability
- Emotional Intelligence
- Analyzing Data
Timeline
Claims Assistant
RevClaims
07.2018 - 07.2021
Office Manger
Kapturedphotography
02.2017 - 06.2018
Bank Teller
Community Bank
11.2015 - 05.2016
Medical Collections Specialist
Healthcare Financial
02.2013 - 03.2016
Correctional Sergeant
Mississippi Department Of Corrections
01.2001 - 07.2012
No Degree - Nursing
Hinds Community College
High School Diploma -
Scott Central High
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