Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Selena Ybarra

San Pedro,CA

Summary

Dynamic and dedicated customer service professional with 8+ years of experience turning ordinary interactions into extraordinary experiences. From the fast-paced world of luxury hospitality to connecting with individuals of all walks of life, I thrive on creating meaningful moments that leave a lasting impression. With hands-on supervisory expertise, I'm a natural leader who motivates teams to exceed goals while keeping operations running seamlessly. Known for my relentless determination, sharp attention to detail, and passion for excellence, I bring energy, innovation, and a people-first mindset to every role. Let's redefine what exceptional service looks like-together.

Overview

7
7
years of professional experience

Work History

Premium Services Representative

Delta Air Lines, Inc
10.2022 - 09.2024
  • Enhanced guest experiences by fostering positive connections and maintaining a welcoming atmosphere
  • Managed Sky Club operations, optimizing service efficiency and resource use through Delta Term, Snapp, and multilingual skils.
  • Responded promptly to guest needs, resolving concerns in collaboration with staff to
    ensure satsfacion.
  • Implemented service recovery strategles, improving club avallabity and ucketing solutions
  • As a CX lead I curated personalized services for premium Delta clients, maintaining privacy and confidentiality for high-proßle guests.
  • Delvered exceptional meet-and greet services, ensuring a seamiess VIP experience.

Cast Member

Disneyland Resort
02.2020 - 09.2022
  • Managed outdoor vending operations, ensuring efficient inventory control and stocking of merchandise to meet guest demand.
  • Championed accessibility initiatives, ensuring a welcoming and accommodating experience for guests with disabilities,
  • Enforced and maintained safety protocols across various theme park productions, prioritizing guest and staff well-being.
  • Cross-trained in multiple areas of operations, enhancing versatility and contributing to team flexibility.
  • Served as a trainer, providing guidance and support to new team members to ensure high performance and adherence to company standards.

College Intern Cast Member

Walt Disney World Resort
09.2019 - 01.2020
  • Optimized presentation and marketing of outdoor and indoor merchandise to enhance guest engagement.
  • Assisted in the daily operations and maintenance of park animal activities, ensuring smooth guest experiences.
  • Managed inventory and stocking, ensuring product availability and accurate merchandising
  • Delivered exceptional customer service to a diverse range of international guests.
  • Coordinated domestic and international guest shipping logistics efficiently.
  • Ensured an inclusive experience for guests with disabilities, adhering to accessibility standards

Reservations Agent

Catalina Express
05.2019 - 08.2019
  • Developed and maintained strong client relationships by exceeding customer service expectations and ensuring satisfaction throughout the travel planning process.
  • Demonstrated excellent sales capabilities, consistently closing bookings and maintaining high productivity levels during peak season.
  • Utilized comprehensive assessment techniques to understand and fulfill clients' vacation preferences, ensuring personalized travel experiences,
  • successfully managed client interactions and logistics during the summer period

Supervisor of Operations

Sam's Club
06.2017 - 05.2019
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.

Education

Associate of Science - Animal Sciences

Brandman University
Irvine, CA
06-2026

Associate of Science - Animal Science

Los Angeles Harbor College
Wilmington, CA

Skills

  • Problem Solving & Decision Making

  • Communication (Multilingual) &
    Interpersonal Skills

  • Child Safety & Animal Care

  • Public Speaking & Active Listening

  • First Aid & Crisis Response

  • Teamwork & Leadership

Languages

French
Limited Working

Timeline

Premium Services Representative

Delta Air Lines, Inc
10.2022 - 09.2024

Cast Member

Disneyland Resort
02.2020 - 09.2022

College Intern Cast Member

Walt Disney World Resort
09.2019 - 01.2020

Reservations Agent

Catalina Express
05.2019 - 08.2019

Supervisor of Operations

Sam's Club
06.2017 - 05.2019

Associate of Science - Animal Sciences

Brandman University

Associate of Science - Animal Science

Los Angeles Harbor College

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Selena Ybarra