Summary
Overview
Work History
Education
Skills
Timeline
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Selena Champagne Gary

Jacksonville,FL

Summary

Capable Patient and Customer Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

Change Healthcare
01.2022 - 03.2023
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Scheduled appointments.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.

Wireless Expert

MarketSource
07.2021 - 05.2022
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Remained up-to-date on both Apple and Android wireless devices in order to promote latest technology.
  • Participated in sales initiatives with promotions and trends to boost revenues.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Wireless Specialist

TROC Global
01.2019 - 06.2020
  • Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
  • Assisted and supported training of new sales associates.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Remained up-to-date on both Apple and Android wireless devices in order to promote latest technology.
  • Resolved wireless problems quickly and efficiently by serving as liaison with support team.
  • Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
  • Participated in sales initiatives with promotions and trends to boost revenues.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Overnight Cashier

GPM Investments
09.2018 - 09.2020
  • Kept drawer accurate by carefully processing new transactions and giving out correct change.
  • Used superior customer service skills to help customers locate and select merchandise.
  • Delivered expert, friendly service to serve every customer need.
  • Managed drink station and kept coffee full and hot.
  • Completed and filed daily store close reports for management and transitioned system to new business day.
  • Operated lottery terminal to issue, check and redeem tickets.
  • Maintained strict security protocols to protect cash, customers and store assets.
  • Operated cash register to record transactions accurately and efficiently.
  • Checked personal identifications during alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Assistant Manager

Chalet Party Shoppe
09.2017 - 09.2019
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Education

BBA - Entrepreneurship

Strayer University
Washington, DC
12.2028

Associate - Criminal Justice

Southwestern Michigan College
Dowagiac, MI
05.2016

Core 40 Diploma -

Elkhart Central High School
Elkhart, IN
06.2014

Skills

  • Inventory Organization
  • Google Docs
  • Microsoft Outlook
  • Handheld Computer Device Software
  • Drive Vehicles
  • Cash Register Operation
  • Active Listening
  • Health and Safety
  • Reading Comprehension
  • Leadership
  • Microsoft Office

Timeline

Patient Service Representative

Change Healthcare
01.2022 - 03.2023

Wireless Expert

MarketSource
07.2021 - 05.2022

Wireless Specialist

TROC Global
01.2019 - 06.2020

Overnight Cashier

GPM Investments
09.2018 - 09.2020

Assistant Manager

Chalet Party Shoppe
09.2017 - 09.2019

BBA - Entrepreneurship

Strayer University

Associate - Criminal Justice

Southwestern Michigan College

Core 40 Diploma -

Elkhart Central High School

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Selena Champagne Gary