Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Selena M Cordes

Goodyear,AZ

Summary

I am a confident leader dedicated to process and procedure. I exceed expectations for staff performance, consistently enforces rules and seeks opportunities for team improvement. I offer high integrity, attention to detail and excellent decision-making abilities. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am dedicated to excellent customer service by providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Assistant Principal

Lexington Life Academy
Phoenix, AZ
07.2022 - Current
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Developed interesting and interactive learning methods tailored to help students with individual needs.
  • Encouraged student empathy of others to build confidence and improve self-image.
  • Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
  • Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
  • Led students on field trips to enhance educational programs.
  • Employed cutting-edge teaching technologies to meet learning objectives and enhance student experience.
  • Incorporated interactive visual aids into student lesson plans to support learning objectives.
  • Collaborated with outside agencies providing services for students and families to deliver cohesive support.
  • Teamed with general education teachers to plan and implement curriculum, state and district-wide assessments.
  • Collaborated with general education teachers to include students in classroom activities.
  • Maintained consistent and timely contact with parents about student behavior and upcoming events.
  • Facilitated student operation of augmented communication devices.
  • Advocated for needs of the students with disabilities.
  • Participated in adapted physical education activities with students to encourage overall health and instill positive routines.
  • Established and maintained dynamic working relationships with students and parents to support classroom objectives.
  • Solved student behavioral issues according to building expectations and codes of conduct.
  • Enhanced lessons using Smart Board technology and computers.
  • Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
  • Provided instruction in academic, communication, and social skills to special education students.
  • Conducted assessments of student performance and provided feedback to parents.
  • Collaborated with other educators and professionals to design instructional plans.
  • Identified learning needs of students with disabilities and implemented appropriate interventions.
  • Assisted in the development of IEP goals based on data analysis.
  • Established positive relationships with students and their families.
  • Adapted curriculum materials as needed to meet individualized student needs.
  • Attended parent-teacher conferences to discuss student progress.
  • Created a safe environment conducive to learning for special education students.
  • Participated in professional development activities related to teaching strategies for special education students.
  • Monitored the educational progress of each student according to established timelines.
  • Utilized technology resources such as online programs and assistive devices.
  • Implemented behavior management systems that promote positive behaviors.
  • Facilitated small group instruction tailored for individual student needs.
  • Maintained accurate records of student progress towards IEP goals.
  • Instructed special education classes using evidence-based practices.
  • Communicated regularly with parents regarding their child's progress.
  • Collaborated closely with related services providers such as speech therapists.
  • Served as an advocate for special education students within the school system.
  • Organized field trips or community experiences to enhance learning opportunities for special education students.
  • Assisted with classroom observations to identify developmental delays and behavioral issues.
  • Supported diverse student populations through equitable instructional design and programming.
  • Developed Individual Education Plans for students with disabilities.
  • Provided guidance and support to teachers, staff and students in the school.
  • Developed and implemented school policies, procedures and programs for student achievement.
  • Collaborated with district administrators on curriculum development initiatives.
  • Monitored student behavior and discipline in accordance with district regulations.

Cashier Specialist

Safeway
Goodyear, AZ
05.2022 - Current
  • Conducted price checks for items requested by customers using the POS system.
  • Performed opening and closing duties such as counting money in the register drawer.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges.
  • Suggested additional items or services based on customer needs while upselling products.
  • Greeted customers and provided friendly customer service.
  • Verified the accuracy of cash register operations before, during and after each shift.
  • Accepted payments from customers in cash, check or credit and debit card form.
  • Balanced cash drawers at the end of each shift to ensure accurate funds on hand.
  • Stocked shelves, organized merchandise displays and cleaned work areas as needed.
  • Assisted with inventory counts and store audits to ensure proper stock levels.
  • Answered questions regarding store policies, products and services offered.
  • Maintained a neat, clean and orderly checkout area to ensure customer satisfaction.
  • Provided assistance to other employees when needed for special projects or peak times.
  • Identified potential theft incidents by observing customer activity at the checkout counter.
  • Issued receipts for payments made in cash or check form according to company policy.

Lead Bartender

Craft Culinary LLC
Glendale, AZ
01.2023 - Current
  • Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
  • Maintained bar inventory, ordered supplies and restocked items as necessary.
  • Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
  • Prepared mixed drinks according to standard recipes.
  • Verified the age of customers purchasing alcoholic beverages.
  • Maintained cleanliness of work area including wiping down surfaces and washing glassware.
  • Performed cashier duties such as accepting payments from customers and making change accurately.
  • Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
  • Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
  • Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
  • Developed drink menus using seasonal ingredients, new products or specialties of the house.

Behavioral Health Specialist/Teacher

Maxium Healthcare
Phoenix, Arizona
02.2022 - 07.2022
  • Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
  • Assessed patient needs and recommended appropriate courses of treatment.
  • Participated in assessments and visits with patients in various types of settings.
  • Provided extensive residential staff training in such areas as symptoms management and effective intervention strategies.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Maintained confidentiality of records relating to clients' treatment.
  • Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
  • Guided clients in developing skills or strategies for dealing with problems.

Guest Services Agent

Southwest Airlines
Dallas, TX
11.2021 - 02.2022
  • 214-792-4000
  • Rovides friendly service to and maintains positive relationships with all internal and external Customers
  • Orks in a cooperative spirit to ensure the success of our Company
  • Esponsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
  • Andles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
  • Esponsibilities include greeting and handling Customers in a polite and friendly manner
  • Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets
  • Computes charges, makes change and balances daily transactions
  • Is responsible for overage or shortage
  • Hecks in baggage and Cargo
  • Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed
  • Handles transactions required to board the aircraft in a timely and efficient manner
  • Eals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage
  • Resolves such problems quickly and within guidelines established by the Company
  • Rovides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
  • Ompletes forms and reports as required by the company
  • Rites irregularity and complaint reports as required
  • Ny other duties as assigned by supervisor or Station Manager
  • Uties may vary due to size and organization of the station
  • Ust be able to meet any physical ability requirements listed on this description
  • May perform other job duties as directed by Employee’s Leaders

Merchandiser /Guest SERVICES

HOME Depot
Phoenix, AZ
07.2021 - 11.2021
  • I am responsible for everything that happens to a product from the moment it is delivered to the store to the moment a shopper picks it up off the shelf
  • They monitor product appearance and supply in various stores throughout their designated geographic area.

Education

high school diploma -

Hamilton High School
Milwaukee, WI
06.2001

Skills

  • Communication
  • Cash handling
  • Clerical
  • Excellent communication
  • Critical thinking
  • Customer service
  • Forms
  • GPS
  • Reading
  • Safety
  • Sales
  • Supervisor
  • Teaching
  • Phone Educate
  • Telephone
  • Transportation
  • Benefits interpretation
  • Verbal and written communication
  • Employee benefits practices
  • First Aid/CPR
  • Team management
  • Flexible schedule
  • Active listening
  • Computer skills
  • Data management
  • Reliable & trustworthy
  • Good work ethic

Personal Information

Hi there! I applied for the position of Customer Consultant

I am very interested and feel I meet all the qualifications you are looking for. I am currently living in Arizona but returning to my home state of Wisconsin as soon as I get a job :) I have family in Wisconsin and can come in as needed for interviews, training etc. I was not sure to include that in the application for this amazing opportunity. Please let me know if there's anything else I need to do.

Thank you very much

References

References available upon request.

Timeline

Lead Bartender

Craft Culinary LLC
01.2023 - Current

Assistant Principal

Lexington Life Academy
07.2022 - Current

Cashier Specialist

Safeway
05.2022 - Current

Behavioral Health Specialist/Teacher

Maxium Healthcare
02.2022 - 07.2022

Guest Services Agent

Southwest Airlines
11.2021 - 02.2022

Merchandiser /Guest SERVICES

HOME Depot
07.2021 - 11.2021

high school diploma -

Hamilton High School

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Selena M Cordes