Selene Allende-Rios
Haines City,Florida
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
Work History
Pcsb School Nutrition
Polk County School Board
Bartow, FL
12.2011 - Current
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Delegating employee assignments, monitored progress and evaluated performance.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
- Developed and implemented training plans for new employees.
- Assigned work and monitored performance of project personnel.
- Supported staff training, development and evaluation.
Education
Emergency Medical Technician -
Instituto Banca Y Comercio
Puerto Rico11-1999
GED -
Fernando Callejo
Puerto RicoSkills
- Organization and Time Management
- Customer Relations
- Decision-Making
- Relationship Building
- Customer Service
- Verbal Communication
- Flexible and Adaptable
- Collaboration
- Leadership
- Organization
- Planning
Languages
Spanish
Professional
English
Professional
Timeline
Pcsb School Nutrition
Polk County School Board
12.2011 - Current
Emergency Medical Technician -
Instituto Banca Y Comercio
GED -
Fernando Callejo
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