Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Selene Baldovinos

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

Wafd Bank
09.2021 - Current
  • Assist Branch Manager by working on assigned projects and by making recommendations to improve branch operations and development
  • Coach and Develop to Drive Results: Assist colleagues in developing their skills and career aspirations
  • Ensure Friendly and professional customer interactions on team-wide bases.
  • Collect and analyze clients' financial information to assess eligibility for loans
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Established strong relationships with small business owners, earning trust as a reliable financial advisor.
  • Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
  • Implemented service improvements to enhance sales cycle.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Worked closely with the Branch Manager to develop long-term growth plans for the branch, setting ambitious yet attainable goals for the team.

Personal Banker

WaFd Bank
03.2021 - Current
  • Establish new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue
  • Expand client base by promoting new financial products
  • Approach prospective clients through cold calling and emails to meet sales targets
  • Manage staff in absence of managers
  • Resolve customer complaints or answer customers' questions regarding policies and procedures
  • Primary contact for wires, online banking issue/complex issues
  • Met or exceeded monthly sales goals as Personal Banker
  • Monitoring of cash balances of all tellers and vault
  • Function as teller as assigned or needed
  • Perform vault duties to handle large deposits and distribute currency to coworkers
  • Ensure branch facility is opened and closed according to proper procedures
  • Approved checks/deposits up to limit set by bank policy & manager


Customer Service Representative

WaFd Bank
06.2019 - 03.2020
  • Processed standard teller transactions for customers including servicing clients' accounts, accepting loan payments, managing safe deposit box payments, cashing checks balancing cash drawers, handling night deposits, correcting discrepancies
  • Primary merchant teller
  • Balanced ATM
  • Ordered and received foreign currency
  • Redeemed U.S
  • Savings Bonds
  • Increased debit card limits requested for business accounts and consumers accounts.

Education

Bachelor of Business Administration - Leadership and Management

CWU
06.2015

Associate of Arts and Sciences -

Wenatchee Valley College
06.2012

Skills

  • Team Management
  • Adaptability proven ability to learn quickly and adapt to new situations
  • Relationship building and management
  • Sales expertise
  • Goal Oriented
  • Team Player
  • Customer Relations
  • Organized
  • Bilingual (Spanish and English)
  • Client Relationship Management

Certification

Nationwide Mortgage Licensing System (NMLS) - November 2021

Timeline

Assistant Branch Manager

Wafd Bank
09.2021 - Current

Personal Banker

WaFd Bank
03.2021 - Current

Customer Service Representative

WaFd Bank
06.2019 - 03.2020

Bachelor of Business Administration - Leadership and Management

CWU

Associate of Arts and Sciences -

Wenatchee Valley College

Similar Profiles

CREATE PROFILE
Selene Baldovinos