Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Selene Beltran

Gurnee,IL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, optimizing processes, and supporting team objectives. Strong analytical, communication, and teamwork skills. Quick adaptability to new environments. Eager to contribute to team success and further develop professional skills, with a positive attitude and commitment to continuous learning and growth.

Overview

17
17
years of professional experience

Work History

Business License Specialist/Deputy Village Clerk

Village of Gurnee
05.2014 - Current
  • Create and close approximately 80 business accounts and sub-accounts per month based on received applications, following the Municipal Code.
  • Process invoices and email them to business owners, including instructions on payment methods.
  • Renew liquor, tobacco, massage, tattoo, hotel, raffle, and general business licenses on both a fiscal and calendar year basis (An average of 2,000 invoices per year.)
  • Collect fees and required documents associated with each type of license using the Munis Tyler computer system.
  • Send invoices by mail and by email (for those who requested it), identify and resolve issues with returned invoices, and resend them to collect payments.
  • Coordinate with other departments that offer different services to ensure business license certificates are not released if there are unpaid invoices or missing requirements linked with a specific customer.
  • Make decisions involving internal and external staff to determine reasons for deductions and variances in balances based on individual cases.
  • Perform monthly aging reports for departmental meetings.
  • Followed all company policies and procedures to deliver quality work.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Propose changes to improve procedures based on observations from interactions with customers and internal shared services staff.
  • Write off invoices due to business closures.
  • Adjust invoices after analyzing individual customer situations.
  • Inform and support business leaders through consistent communication and administrative support duties.
  • Organize board meeting packages, attend board meetings as needed, record and file ordinances, proclamations, and resolutions, and type meeting minutes as necessary while preparing, organizing, and filing consolidated election procedures.
  • Serve as custodian of all Village of Gurnee vehicle titles, including those for the Fire, Police, Public Works, and Engineering/Community Development departments.
  • Act as a public notary and interpreter for the Administration and Community Development Departments.
  • Track internal legal documents and verify submissions to the Clerk's office for signature and execution to ensure compliance with predetermined guidelines.

Journalist and Clerk

Lake County Health Department Community Health Center
12.2008 - 06.2014
  • Researched and gathered information to develop accurate and credible stories.
  • Cultivated strong relationships with sources and other contacts to support leads and story development.
  • Developed story ideas and conducted interviews with industry experts.
  • Register an average of 50 patients per day using the NextGen computer system, schedule and manage appointments, and take payments.
  • Prepare end-of-day financial reports, apply fee scale to patients, check Medi website for medical coverage eligibility.
  • Utilize NextGen computer system for patient registration, appointment scheduling, and payment processing.
  • Compile and analyze financial data for end-of-day reports and apply fee scale to patients.

Education

Associate of Applied Science -

College of Lake County
Grayslake, IL
05-2026

Bachelor of Science - Mass Media Communication And Journalism

Universidad Nacional Autonoma De Mexico
Mexico, ME
05.2005

Skills

  • Policy enforcement
  • Structured record-keeping
  • Accurate data input
  • Records retrieval
  • Data organization and maintenance
  • Verbal and writing communication
  • Accounts receivable management
  • Customer relationship management
  • Application of GAAP standards
  • Cross-functional teamwork
  • Proficient in Word and Excel
  • Cash application

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Business License Specialist/Deputy Village Clerk

Village of Gurnee
05.2014 - Current

Journalist and Clerk

Lake County Health Department Community Health Center
12.2008 - 06.2014

Associate of Applied Science -

College of Lake County

Bachelor of Science - Mass Media Communication And Journalism

Universidad Nacional Autonoma De Mexico

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