Selene Chavez
Dallas
Summary
Dynamic customer service with extensive experience at Dallas Dry Cleaners. Proven ability to enhance customer satisfaction through effective communication and relationship management. Recognized for maintaining a clean and organized checkout area while consistently exceeding service goals. Adaptable and detail-oriented, committed to delivering exceptional guest experiences.
Organized, dependable and willingness to take on added responsibilities to meet team goals.
Trustworthy and dedicated with 4 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Ready to tackle new challenges and objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier And Assembly
Dallas Dry Cleaners
06.2016 - 11.2020
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchase
- Learned duties for various positions and provided backup at key times.
- Experience with assembly when help needed
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Emmett J. Conrad High School
Dallas, TXNo Degree - Nursing
Texas Woman's University
Denton, TXSkills
- Check processing
- Drawer management
- Order coordination
- Phone etiquette
- Customer satisfaction
- Cash handling
- Attention to detail
- Time management
- Guest services
- Product knowledge
- POS system operation
- Customer complaint resolution
- Merchandise restocking
- Positive and professional
- Customer relationship management (CRM)
- Basic math
- Customer service
- Adaptability and flexibility
- Cash register operation
- Payment processing
- Conflict resolution
- Quality assurance
- Telephone management
- Multitasking and organization
- Data entry proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier And Assembly
Dallas Dry Cleaners
06.2016 - 11.2020
High School Diploma -
Emmett J. Conrad High School
No Degree - Nursing
Texas Woman's University
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