Selene Cosby
Lawrenceville,GA
Summary
Experienced social media marketing professional with a strong background in technology-related roles. Proficient in software development, system administration, content creation and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Experienced background in customer service .
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Dave and Busters
2021.07 - Current
- Ensures great customer service by taking orders and delivering to tables in a timely manner.
- Works multiple positions/shifts to assist with productivity.
- Resolved 95% of customer issues on first contact, improving satisfaction scores by 20%.
- Maintained a 4.9/5 customer rating over 12 months by providing personalized, efficient service.
- Communicates customer needs to supervisors and managers.
- Manages customer orders.
- Up-sells merchandise to customers for maximal profits margins.
- Provided exceptional customer service in a fast-paced entertainment environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted guests with menu selections and answered inquiries about food and beverages.
Senior Social media coordinator
Stephan speaks
2020.12 - Current
- Creates social media content for maximal engagement for target audience.
- Manages automated message systems to respond to customers in a timely manner.
- Creates scheduled posts for social media pages to engage followers for bookings and product sales.
- Grew Instagram following by 200% in 6 months, increasing engagement by 75% through targeted content and reels.
- Edit and curate videos via CapCut.
- Post content on socials such as YouTube, TikTok, instagram.
- Launched a branded TikTok campaign that generated 50K+ views and improved website traffic by 35%.
- Monitored social media trends and audience engagement to inform content creation.
- Developed and implemented social media strategies to align with marketing goals.
- Curated engaging content for social media platforms to enhance brand visibility.
- Responded to audience inquiries and comments to foster community engagement.
- Analyzed performance metrics to refine social media tactics and improve reach.
- Coordinated cross-functional meetings to align messaging across digital channels.
Remote Travel Agent Specialist
Inteletravel
2020.06 - 2021.07
- Curate personalized travel inquiries based on client needs and wants.
- Reduced booking errors by 50% by streamlining internal systems and cross-checking processes.
- Designed customized itineraries that resulted in a 40% client referral rate.
- Designed customized travel itineraries based on client preferences and budgets.
- Coordinated travel arrangements including flights, hotels, and transportation services.
- Researched destinations to provide clients with detailed travel information and recommendations.
- Developed relationships with suppliers to negotiate favorable terms and access exclusive deals.
Education
Bachelor of Marketing -
Georgia State University
05.2024
High School Diploma - with Honors
Archer High School
05.2024
Skills
- Customer service
- CRM systems
- Social Media Marketing
- B2B Marketing
- Branding
- Campaign Management
- Graphic Design
- Product Development
- Digital Marketing Strategy
- Content Marketing
- Creative problem solving
- Effective communication
- Time management
- Team collaboration
- Task prioritization
- Customer Retention
- Sales
- Customer Engagement
- Social media strategies
- Paid Ads (Meta/Instagram/Facebook)
References
- Persad Dwarika, 954-258-7817
- Stephan Labossiere, 770-549-9035
- Lorri Clark , 678-862-5182
Timeline
Customer Support Specialist
Dave and Busters
2021.07 - Current
Senior Social media coordinator
Stephan speaks
2020.12 - Current
Remote Travel Agent Specialist
Inteletravel
2020.06 - 2021.07
Bachelor of Marketing -
Georgia State University
High School Diploma - with Honors
Archer High School