Selene Fernandez
Harlingen,TX
Summary
To secure employment with an organization, utilize skills in bilingual customer service to advocate for the best interest of clients. Great organizational skills. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Procedural Scheduling Coordinator Neurology/Cardio
Valley Baptist Medical Center-Harlingen
11.2021 - Current
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, calls incoming/outgoing and messages to correct departments and staff members.
- Built and maintained excellent relationships with physician's and staff through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Communicated scheduling changes to staff members, managed daily scheduling conflicts to maintain steady workflow.
Patient Access Representative II
Valley Baptist Medical Center-Harlingen
12.2016 - 11.2021
- Compiled patient information through face to face and phone interviews.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Maintained patient medical records to keep information complete and up-to-date.
- Collected and entered patient demographic and insurance data into computer database to establish patient's financial responsibility. Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Delivered support to medical staff in completion of patient paperwork. Provided excellent customer service to patients with my knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively with team members.
Billing Clerk
Grace Center Adult Day Care
02.2016 - 08.2016
- Verified insurance and obtained authorizations for services.
- Assisted with financial solutions for patients or customers who may need payment assistance.
- Managed financial operations for Grace Center including billing, invoices, reimbursements, and budgets.
- Maintained attendance records and ensured that authorizations for services were up to date and valid for services rendered.
Patient Intake Receptionist
Valley Family Dentistry
09.2015 - 12.2015
- Assisted with Patient check-in. Scheduled-rescheduled and set new appointments.
- Upheld HIPAA regulations and standards for protecting patient information.
- Co Insurance verification, medical records maintenance, faxed, filed, scanned, and uploaded documents into patient portal
- Created new patient records and reviewed charts for inconsistencies
Bilingual Inbound Customer Service Representative
Advanced Call Center Technology, Bank of America
11.2005 - 05.2009
- Contracted by Bank of America to assist customers with all checking, savings and CD account inquiries.
- Answered phone with friendly greeting to create positive inbound calling experience for customers concerned with fraudulent charges.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Science - Current Student For Health Information Technology
Texas State Technical College - Harlingen
Harlingen, TX08.2024
Certified Medical Information Specialist - Applied Sciences
Texas State Technical College - Harlingen
Harlingen, TX08.2015
GED -
Texas State Technical College - Harlingen
Harlingen, TX07.2012
Skills
- Expert in HIPPA Privacy Rules
- Bilingual
- Effective Written and Verbal Communication
- Successful at performing applicant Interviews
- Systems -Cerner, Patient Access, Easy Id, Passport OneSource, Office 365, 3M Encoder, ICD-10-CM, CPT Coding, Spring charts, Word, Excel, Powerpoint
- Medical Terminology
Timeline
Procedural Scheduling Coordinator Neurology/Cardio
Valley Baptist Medical Center-Harlingen
11.2021 - Current
Patient Access Representative II
Valley Baptist Medical Center-Harlingen
12.2016 - 11.2021
Billing Clerk
Grace Center Adult Day Care
02.2016 - 08.2016
Patient Intake Receptionist
Valley Family Dentistry
09.2015 - 12.2015
Bilingual Inbound Customer Service Representative
Advanced Call Center Technology, Bank of America
11.2005 - 05.2009
Associate of Science - Current Student For Health Information Technology
Texas State Technical College - Harlingen
Certified Medical Information Specialist - Applied Sciences
Texas State Technical College - Harlingen
GED -
Texas State Technical College - Harlingen
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