Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
Generic

Selene Garcia

Brentwood

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

10
10
years of professional experience

Work History

Front Office Receptionist

BASS Medical Group
04.2024 - Current
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.

Caregiver

AllPro healthcare Staffing
11.2020 - 04.2024
  • Facilitated daily living activities for elderly clients, including bathing, dressing, and grooming.
  • Engaged clients in conversations and recreational activities to provide companionship.
  • Transported clients to medical appointments and errands using wheelchair-accessible vehicles.
  • Administered prescribed medications timely according to care plan guidelines.

Pharmacy Cashier

Walgreens
03.2018 - 04.2024
  • Greeted customers and assessed assistance needs through friendly conversation.
  • Restocked shelves and bins with latest merchandise; updated signage to highlight special items.
  • Processed merchandise returns and exchanges, facilitating refunds, trades, and store credits.
  • Maintained cleanliness and organization of store through diligent stocking and cleaning efforts.
  • Utilized product knowledge to recommend items tailored to client preferences.
  • Adhered to company policies and procedures to ensure safety and support organizational goals.
  • Provided professional customer support, enhancing overall sales and service experience.
  • Engaged positively with each customer, fostering a welcoming shopping environment.

Receptionist Assistant

Bay View Dental
02.2021 - 02.2022
  • Handled diverse needs for clients in-person, by phone or through email.
  • Greeted customers, delivery persons and official representatives.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Input new documents, expenses and orders into system for timely recordkeeping.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Obtained and processed payments from clients for products and services.
  • Operated multi-line telephone system to handle high volume of daily calls to [Type] office.
  • Reviewed, sorted and responded to select email correspondence on behalf of senior staff.
  • Handled cash with high accuracy and reconciled accounts weekly to identify discrepancies.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.

Pharmacy Technician Intern

Walgreen's Pharmacy
12.2015 - 05.2017
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Compiled customer demographic, allergy and medical history background.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.

Education

Some College (No Degree) -

Butte College
Oroville, CA

Some College (No Degree) -

Contra Costa Medical Career College, Inc.
Antioch, CA

High School Diploma -

Freedom High School
Oakley, CA
06.2011

Skills

  • Call handling
  • Documentation and recordkeeping
  • Spreadsheet tracking
  • Meeting preparation
  • Cash management
  • Meticulous and organized
  • Multi-line telephone skills
  • Organization and efficiency
  • HIPAA Compliance

Education and Training

other,other,other

Languages

Spanish
Native or Bilingual

Timeline

Front Office Receptionist

BASS Medical Group
04.2024 - Current

Receptionist Assistant

Bay View Dental
02.2021 - 02.2022

Caregiver

AllPro healthcare Staffing
11.2020 - 04.2024

Pharmacy Cashier

Walgreens
03.2018 - 04.2024

Pharmacy Technician Intern

Walgreen's Pharmacy
12.2015 - 05.2017

Some College (No Degree) -

Butte College

Some College (No Degree) -

Contra Costa Medical Career College, Inc.

High School Diploma -

Freedom High School

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