SELENE HERNANDEZ
Galveston,Texas
Summary
Organized Office Manager with noted experience in administrative management and costumer service. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
11
11
years of professional experience
Work History
Office Manager
SHEV Law Group
01.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Improved client satisfaction with enhanced communication strategies and regular progress updates.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Assisted with complex litigation matters, coordinating discovery documents and organizing evidence exhibits.
- Oversaw the hiring process for paralegal positions, selecting candidates who demonstrated exceptional skills and potential for growth within the firm.
- Evaluated and recommended improvements to the firm''s legal technology infrastructure, ensuring optimal efficiency across all operations.
Office Manager
Law Offices of Singh & Hernandez
08.2019 - 12.2023
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Set priorities and problem-solved workflow issues to maintain rapport with clients and managers.
- Assisted attorneys in preparing persuasive motions and briefs by providing thorough research assistance and strategic insight from a paralegal perspective.
- Enhanced legal team efficiency by streamlining paralegal workflow and implementing standardized processes.
- Promoted a positive work environment through effective conflict resolution strategies among team members.
- Reduced case backlog by prioritizing high-impact cases and delegating tasks to appropriate team members.
- Developed comprehensive case strategies with attorney input, contributing to higher success rates in court proceedings.
Member Service Representative
Moody Gardens Inc
11.2013 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions for clients and Attorneys
- Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
- Provided excellent customer care by responding to requests, assisting with product selection and Information.
- Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
- Maintained and managed customer files and databases.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
10.2020 - Current
- Delivered direct primary care and organized medical care for elderly family member with End Stage Renal Disease on Peritoneal Dialysis
- Supervised multiple health care needs including type II Diabetes, ESRD, Dialysis port wound and skin care, Glaucoma and coronary heart disease
- Administered daily care, facilitated financial affairs, scheduled medications, and coordinated treatment with medical professionals
- Coordinated and assisted patient with daily activities, Prepared meals and assured hygienic maintenance
- Administered medicine to patient daily as well as nightly peritoneal dialysis at home
- Checked daily vital signs, glucose levels, documented peritoneal dialysis treatment (filtration that occurred during therapy).
Education
Bachelor of Science - Environmental Sciences
University of Texas At San Antonio
San Antonio12.2023
Associate of Applied Science - General Studies
Galveston College
Galveston05.2021
Skills
- Flexible and Analytical
- Fluent in Spanish (verbal & written)
- Proficient in computers and current software program, including Adobe Photoshop, AutoCAD, visual Basic, ArcGIS, Microsoft Word, Microsoft PowerPoint and Microsoft excel
- Advanced Organizational Skills and Administrative Support
- Relationship Building, scheduling Coordination and Clerical Support
- Staff and operations Management
- Good Judgment, professional and Courteous
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
SHEV Law Group
01.2024 - Current
10.2020 - Current
Office Manager
Law Offices of Singh & Hernandez
08.2019 - 12.2023
Member Service Representative
Moody Gardens Inc
11.2013 - 01.2024
Bachelor of Science - Environmental Sciences
University of Texas At San Antonio
Associate of Applied Science - General Studies
Galveston College
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