Selene Leon
Compton,CA
Summary
Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Instacart Shopper
Instacart
08.2021 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Loaded and unloaded orders at customer's homes or locations.
Stocker Associate
Ross Dress For Less
11.2019 - 11.2020
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Maintained inventory and ordered new supplies to meet expected needs.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
Manager
Kentucky Fried Chicken
03.1998 - 07.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Education
High School Diploma -
Bellflower High School
Bellflower, CA06.2001
Skills
- Organization and Planning
- Heavy Lifting
- Attention to Detail
- Prioritizing Orders
- Accurate Money Handling
- Purchase Recommendations
- Upbeat and Outgoing Attitude
- Special Assignments
- Verbal and Written Communication
- Cash Counting
- Sales Proficiency
- Phone Systems
- Effective Multitasking
- Compliance Requirements
- Safe Equipment Handling
- Hygiene Standards
- Station Preparation
- Safety Rules
- Display Arrangements
- Portion Control
- Staff Assignments
- Security Standards
- Performance Goals
- Delivery Procedures
- Productivity Performance
- Team Goals
- Legal Standards
- Creative Solutions
- Food Allergies
- Daily Logs
- Food Handling Standards
- Quality Deliverables
- Health Code Requirements
- Microsoft Excel
- Safety Measures
- Brand Visibility
- Team Meetings
Languages
Spanish
Native or Bilingual
Timeline
Instacart Shopper
Instacart
08.2021 - Current
Stocker Associate
Ross Dress For Less
11.2019 - 11.2020
Manager
Kentucky Fried Chicken
03.1998 - 07.2019
High School Diploma -
Bellflower High School
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