Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Selene Nava

Montebello,CALIFORNIA

Summary

Accomplished Outside Sales Representative with solid sales history and in-depth sale of architectural paint coatings experience. Offers up-to-date knowledge of emerging architectural coatings developments, marketing and sales strategies. Diligent and charismatic professional with expertise in conducting market analysis, recognizing trends within territories. Committed to meeting performance goals and building strong relationships within the industry.

Personable and self-reliant professional eager to shift career in a new direction with strong interpersonal skills to support customers, team members and business operations. Hardworking employee enthusiastic about learning protective and marine coatings inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Active listener and good communication skills patient; demonstrate natural talent for gaining trust and asking right questions to identify need and provide solution.




Overview

12
12
years of professional experience

Work History

Sales Representative

Sherwin-Williams
07.2022 - Current
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Developed strong rapport with customers and created positive impression of business.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Business Development Representative, Sales

Dunn-Edwards Paint
08.2019 - 07.2022
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Regularly monitored competitor activity to stay informed on market trends and maintain a competitive edge in sales strategies.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Brought in new accounts through successful networking strategies and promotional approaches.
  • Manage a territory that includes customers and prospects reintroducing them to Dunn- Edwards if they stopped purchasing. Analyze my territory by suing DE companion and any additional resources and reports (territory management workbook report) Identify customers segment types. Identify large, mid-size and small customers groups
  • Conduct sales calls. Connect with my customers and prospects begin building strong business relationship. Learn about their business needs. Maintain regular contact with each customer in my territory.
  • Plan, organize and set goals. Review call frequencies to ensure that they are set property based on the business needs.
  • Developed strong relationships with key industry partners for mutually beneficial collaborations.
  • Daily use of FIORI/CRM to record sales calls and customer face-to- face interactions.
  • Delivered consistent revenue growth through effective negotiation of contracts and pricing strategies.

Global Digital Banking Operations & IT Support

East West Bank
10.2017 - 08.2019
  • Consulted with network users at office headquarters and 10 regional sites regarding technology problems
  • Diagnosed and resolved operations systems software failures
  • Worked with East West Bank call center management to create Velo's call center procedures.
  • Trained new hires on customer call center (Velo by East West Bank) policies and procedures.


Call Center Customer Service Specialist

East West Bank
09.2015 - 10.2017
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Reduced call wait times by efficiently managing high volume of inbound calls and providing timely solutions to customer concerns.
  • Supported team members with escalated calls, ensuring satisfactory resolutions for both customers and the company.
  • Contributed to increased customer retention rates by providing exceptional service and fostering positive relationships.
  • Managed difficult conversations calmly while maintaining empathy towards callers experiencing frustration or distress.

Accounts Receivable Clerk

Tijuana's Produce
01.2013 - 09.2015
  • Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.

Greeter, Verifier, Operator

AltaMed Health Services Corporation
06.2012 - 01.2013
  • Enhanced customer satisfaction by providing friendly and efficient service upon entry.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
  • Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.

Education

Certification - Medical Office, Medical Billing And Coding

Glendale Career College
Glendale, CA
09.2010

High School Diploma -

Valley View High School
Moreno Valley, CA
06.2009

Skills

  • Good moral character
  • Team Player
  • Problem solving
  • Product and Service Knowledge
  • Sales Development
  • Lead Prospecting
  • Client Service
  • Account Servicing
  • Competitor Research
  • Sales Closing and expertise
  • Territory Growth
  • Strategic Planning
  • Prospecting Skills
  • Multitasking
  • Self-motivation
  • Negotiation Tactics

Languages

Spanish
Native or Bilingual

Timeline

Sales Representative

Sherwin-Williams
07.2022 - Current

Business Development Representative, Sales

Dunn-Edwards Paint
08.2019 - 07.2022

Global Digital Banking Operations & IT Support

East West Bank
10.2017 - 08.2019

Call Center Customer Service Specialist

East West Bank
09.2015 - 10.2017

Accounts Receivable Clerk

Tijuana's Produce
01.2013 - 09.2015

Greeter, Verifier, Operator

AltaMed Health Services Corporation
06.2012 - 01.2013

Certification - Medical Office, Medical Billing And Coding

Glendale Career College

High School Diploma -

Valley View High School
Selene Nava