Selene Porter
VA
Summary
Family Resource Specialist with extensive experience at Mom's in Motion, specializing in client advocacy and Medicaid application support. Demonstrated excellence in customer service and problem-solving, achieving high levels of client satisfaction. Skilled in crisis intervention and providing translation services, creating an inclusive environment for diverse clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Family Resource Specialist
Mom's in Motion/At Home your Way
Front Royal, VA
01.2022 - 10.2024
- Handled phone calls efficiently, directing inquiries to Service Facilitator, highlighting organizational expertise.
- Assisted clients in navigating Medicaid application processes, delivering high-quality customer service.
- Proactively resolved client case-related issues before referral to Service Facilitator.
- Enhanced communication for Spanish-speaking clients through translation and interpretation responsibilities.
Waitress
Tamale Boy
Portland, OR
04.2019 - 09.2019
- Delivered exceptional customer service while processing cash transactions as a teller and taking orders.
- Maintained low complaint rates during peak hours through effective communication.
- Obtained Alcohol Server Permit, increasing revenue by ensuring accuracy and efficiency in order fulfillment.
- Demonstrated outstanding organizational skills while managing phone inquiries and take-out orders.
Childcare Assistant Teacher
Children Learning Center
Gresham, OR
01.2016 - 11.2018
- Demonstrated expertise in managing children aged 6 weeks to 12 years.
- Efficiently supervised classroom of 10 children, ensuring engagement and safety.
- Coordinated daily and weekly planning activities and food menu selection.
- Received outstanding feedback for maintaining a safe environment for children.
Hostess
La Costita Restaurant
Troutdale, OR
04.2014 - 12.2015
- Monitored and managed seat inventory while handling customer reservations and seating efficiently.
- Demonstrated exceptional customer service skills in high-pressure environments.
- Collaborated closely with waitstaff, ensuring seamless communication and support as needed.
Education
High School Diploma -
Brigham Young University
Provo, UT06-2018
Some College (No Degree) - Medical Coding And Billing
Brighton Programs
Scottsdale, AZSome College (No Degree) - Medical Administrative Assistant
Brighton Program
Scottsdale, AZSkills
- Case management and client advocacy
- Medicaid application assistance
- Crisis intervention strategies
- Translation services
- Customer service excellence
- Customer service
- Conflict resolution
- Team collaboration
- Time management
- Problem solving
- Teamwork and collaboration
- Client documentation
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Certificate Medical Coding and Billing-February 2022
- Medical Administrative Assistant-July 2021
Timeline
Family Resource Specialist
Mom's in Motion/At Home your Way
01.2022 - 10.2024
Waitress
Tamale Boy
04.2019 - 09.2019
Childcare Assistant Teacher
Children Learning Center
01.2016 - 11.2018
Hostess
La Costita Restaurant
04.2014 - 12.2015
High School Diploma -
Brigham Young University
Some College (No Degree) - Medical Coding And Billing
Brighton Programs
Some College (No Degree) - Medical Administrative Assistant
Brighton Program
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