Selene Quinones
El Paso,TX
Summary
Aeromexico Customer Service Agent with a proven problem-solving and excellent customer service track record. Demonstrated the ability to adapt and deliver under pressure, enhancing team collaboration and customer satisfaction. Skilled in technology use and known for a friendly, positive attitude, significantly contributing to operational efficiency.
Overview
22
22
years of professional experience
Work History
Aeromexico
Customer Service Agent
05.1999 - 10.2021
- Assisted customers with flight reservations, ticketing, and checking boarding passes.
- Handle customer complaints and find the fastest and most effective solution.
- Assisted passengers with special needs, such as people with disabilities or unaccompanied children.
- Assist customers in a kind, helpful manner.
- Ensuring that passengers have all required and valid documentation for travel.
- Collaborate with other departments, such as flight operations or check-in, to solve problems and improve passenger experience.
- Stay updated on changes in airline´s policies and procedures and international travel regulations.
- Helped undocumented minors accompanied by DIF personnel to fill out all necessary forms for their transportation.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Experience using tablet and smartphone technology.
- Ability to deliver excellent work quality under high-pressure
- Problem-solving skills.
Education
Bachelor of Arts - Tourism And Travel Management
Northern Regional University
Chihuahua07.1996
High School Diploma -
Durango University
Durango08.1989
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Aeromexico
Customer Service Agent
05.1999 - 10.2021
Bachelor of Arts - Tourism And Travel Management
Northern Regional University
High School Diploma -
Durango University
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