Selene Ramirez
Tracy,CA
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
7
7
years of professional experience
Work History
Catering Lead
Panera Bread
10.2017 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Designed catering packages to increase sales and customer experience.
- Handled catering scheduling, ordered food and planned events.
- Increased repeat business from satisfied customers through effective relationship-building strategies such as follow-up calls and personalized thank-you notes after each event.
Phlebotomy Student
St. Joseph's Medical Center
06.2024 - 06.2024
- Assisted with day-to-day operations, working efficiently and productively.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved patient comfort by applying gentle venipuncture techniques and exhibiting compassionate care.
Education
Bachelor of Arts - Human Development
California State University - East Bay
Hayward, CA05.2025
Skills
- HIPAA regulations
- OSHA regulations
- CLSI order of draw
- Aliquoting/processing
- CPR for the healthcare provider
- Specimen collection
- Proper patient identification
- Computer proficient
- Proper hand washing/ glove removal
- Customer service oriented
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomy Student
St. Joseph's Medical Center
06.2024 - 06.2024
Catering Lead
Panera Bread
10.2017 - Current
Bachelor of Arts - Human Development
California State University - East Bay
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