Selene White
Union
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager / Sales Lead |
Forever 21
Elizabeth
09.2022 - 11.2024
• Thrived in a high-volume, fast-paced environment, managing floor coverage and fitting room operations to ensure smooth customer flow.
• Oversaw visual merchandising standards, ensuring displays were attractive and fully stocked to drive impulse purchases.
• Trained new associates on company policies, folding techniques, and loss prevention strategies.
Amazon associate
Amazon
Carteret
02.2022 - 07.2024
• High-Volume Processing: Executed daily fulfillment operations in a fast-paced environment, picking, packing, and sorting customer orders with 99% accuracy.
• Productivity Metrics: Consistently met or exceeded strict productivity quotas (Units Per Hour) while strictly adhering to safety protocols.
• Inventory Control: Utilized handheld scanners and complex inventory systems to track merchandise locations and report stock discrepancies immediately.
• Adaptability: maintained flexibility to rotate between different departments (Stow, Pick, Pack, Dock) based on real-time business needs.
Manager
Bed Bath & Beyond
Elizabeth
12.2021 - 07.2023
• Operational Leadership: Oversaw total store operations, including opening/closing procedures, cash office management, and bank deposits, ensuring 100% accuracy.
• Sales Growth: Drove district metrics by coaching the team on the "Beyond+" loyalty program and credit card applications, consistently meeting store quotas.
• Department Management: Managed key departments (Bedding, Bath, Kitchen), ensuring merchandise was stocked according to seasonal planograms and inventory was accurate.
• Customer Experience: Served as the final point of escalation for complex customer issues, returns, and registry disputes, ensuring positive resolutions.
• Staff Development: Conducted interviews, hired new associates, and managed weekly scheduling to ensure optimal floor coverage within payroll budgets.
Manager / Associate |
Petland Discount
Newark
07.2018 - 04.2019
• Educated customers on proper animal care, nutrition, and habitat maintenance to ensure the well-being of pets.
• Maintained strict cleanliness and health standards for animal enclosures and store aisles.
• Assisted in ordering supplies and managing live inventory, ensuring compliance with animal welfare regulations.
Education
Some College (No Degree) - Nursing Education
Essex County College
Newark, New Jersey, NJSkills
Customer Service: Conflict Resolution, Returns & Exchanges, Clienteling
Operations: Inventory Management, Cash Handling, P&L, Opening/Closing Procedures
Logistics: Order Fulfillment, Shipping & Receiving, Safety Compliance, Quality Control
Leadership: Team Training, Scheduling, Task Delegation, Performance Coaching
Conflict Resolution: Mediating disputes between employees or handling escalated customer complaints that associates cannot resolve
Omnichannel Support: Handling "Buy Online, Pick Up In-Store" (BOPIS) orders, processing online returns in-store, or shipping from the store
Communication & People Skills
Associates talking to customers and understanding their needs , managers talking and learning about the team
Active Listening: Fully concentrating on what a customer is saying rather than just waiting for your turn to speak
Empathy: The ability to understand a customer's frustration or needs from their perspective
Adaptability / Flexibility: Being able to switch gears instantly (eg, moving from the register to the sales floor) or covering shifts on short notice
Teamwork / Collaboration: Working well with others, sharing the workload, and communicating changes (like breaks or stock issues) to the team
Resilience / Patience: Maintaining a positive attitude even after dealing with rude customers or during a long, tiring holiday shift
Attention to Detail: Noticing small things, like a price tag on the floor, a mislabeled item, or a safety hazard
Time Management: Prioritizing tasks (like restocking vs helping a client) during busy shifts without getting overwhelmed
Affiliations
- Store Operations: Execute daily opening and closing procedures, including alarm setting, safe reconciliation, and bank deposits.
- Consultative Sales: Assess customer needs to recommend specific technical solutions/pet care products, ensuring the right fit for the client
- Visual Standards: Maintain strict visual merchandising guidelines, including folding, sizing, and replenishing displays to company standards
- Floor Recovery: Execute rapid store recovery (zoning) during peak hours to ensure a clean and shop-able environment.
- Team Supervision: Delegate tasks to a team of sales associates during shifts to ensure floor coverage and task completion.
- Conflict Resolution: Serve as the primary point of contact for customer escalations, resolving returns and complaints with a focus on brand loyalty
- Onboarding: Assist in the training of new hires on POS systems, store policies, and product knowledge.
- Cash Management: "Perform manager overrides, process complex returns, and audit cash drawers at the end of shifts to ensure 100% accuracy.
Accomplishments
- Team Leadership: Successfully trained and mentored a team of 15+ associates, resulting in two internal promotions to key-holder positions within one year.
- Merchandising (Forever 21): Executed rapid floor resets and visual merchandising updates for new seasonal arrivals, ensuring product was floor-ready 20% faster than store average.
- Leadership: Promoted to Assistant Manager after demonstrating reliability and strong operational knowledge.
- Sales: Consistently exceeded personal sales goals by ~15% across multiple retail environments
- Top Performer / Sales Leader: If you consistently had the highest sales numbers, credit card sign-ups, or loyalty program enrollments.
- Customer Service "Star" or "Hero" Awards: Many retailers have specific pins or certificates for employees who get positive customer feedback or surveys.
- Employee of the Month / Quarter: Indicates consistency and recognition by management.
- Sales Growth: Spearheaded a store-wide initiative to increase 'Units Per Transaction' (UPT), resulting in a 12% increase in accessory sales over Q4.
- Community Volunteer: Participate in local food drives and organization initiatives, working effectively within diverse.
- CPR/AED Certified: Current certification (American Red Cross).
Certification
- CPR/AED Certified: Current certification (American Red Cross).
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Assistant Manager / Sales Lead |
Forever 21
09.2022 - 11.2024
Amazon associate
Amazon
02.2022 - 07.2024
Manager
Bed Bath & Beyond
12.2021 - 07.2023
Manager / Associate |
Petland Discount
07.2018 - 04.2019
Some College (No Degree) - Nursing Education
Essex County College