Selenia Fretwell

Lead Sales Associate

The Granite Gallery

12.2018 - 04.2025

Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Resolved customer issues promptly and patiently, with a listening ear of understanding. I assured the satisfaction of the customer as well as my company. I upheld a remarkable returning success rate.
Processed, ordered, and stocked all tools, equipment, supplies, uniforms, from outside to inside operations, needed to operate this business from open to close 6 days a week. I attended classes to insure the guidelines and safety regulations were met with all orders.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Trained, coached, and mentored new sales associates for maximum performance.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Contributed to business ambience by maintaining a clean and organized work environment.
Provided a trustful component as I over seen the intake of large sums of payment such as cash.
Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
Delivered excellent customer service for repeat business and referrals.
Trained new sales associates to ensure consistent performance across the team.
Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
Built relationships with customers and community to promote long term business growth.
Achieved or exceeded company-defined sales quotas.
Developed, maintained and utilized diverse client base.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Negotiated prices, terms of sales and service agreements.