Selenia Pelayo-Michel
Orange,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detailed-oriented and self-motivated with strong organizational skills with the ability to adapt easily and shift priorities to meet deadlines. Well-prepared to support formation and implementation of HR policies and procedures aligned with organizational objectives. People-oriented leader and effective communicator.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Area District Manager
Rentokil North America - Steritech
07.2021 - 12.2023
- Oversaw daily operations of 3 Operations Managers and 40 Food Safety Specialists across California and Hawaii.
- Enhanced employee engagement levels by fostering open communication channels, providing recognition for outstanding performance, and offering career development opportunities.
- Established a culture of accountability within the district by setting clear expectations for performance and holding managers responsible for delivering results in line with company objectives.
- Reduced operational costs through effective budget planning, resource allocation, and expense tracking.
- Monitored financial performance data closely to make informed decisions regarding operational adjustments as needed.
- Provided regular progress updates to senior leadership, highlighting successes while addressing any challenges or setbacks encountered during the execution of district-level strategies.
- Improved customer satisfaction ratings by implementing innovative approaches to customer service and problem resolution.
- Boosted team performance by implementing strategic management practices and fostering a collaborative work environment.
- Developed high-performing teams through comprehensive training programs, regular performance evaluations, and ongoing coaching.
- Increased sales revenue by identifying growth opportunities.
- Collaborated with cross-functional teams to develop and implement innovative solutions for complex business challenges in the region.
- Streamlined business processes for improved efficiency and productivity within the district.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Operations Manager
Rentokil North America - Steritech
03.2020 - 07.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Collaborated with Logistics Team to complete and review staff routes and calendars.
Food Safety Specialist
Rentokil North America - Steritech
10.2018 - 03.2020
- Enhanced food safety compliance by conducting thorough assessments of food establishments.
- Assisted in the development of company-wide food safety policies, leading to a consistent approach across all locations.
- Identified areas for improvement within existing protocols by analyzing historical data on non-conformances and root cause analyses results.
- Provided expert guidance on best practices in sanitation and hygiene, contributing to an overall improvement in facility cleanliness.
- Collaborated with clients to address food safety concerns, ensuring timely resolution of issues.
- Championed a culture of continuous improvement in food safety practices, empowering employees to take responsibility for their role in maintaining high standards.
- Partnered with management teams to develop action plans aimed at addressing identified weaknesses within their departments'' operations pertaining to food safety compliance.
- Maintained communication with quality control team members and shared safety information and training documents.
- Demonstrated knowledge of industry best practices regarding labeling and packaging.
- Collaborated with Operations Manager to meet Metro expectations and goals.
- Maintained high efficiency rates by building efficient routes.
Restaurant General Manager
America West Restaurant Group
06.2012 - 10.2018
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Maintained facility and grounds to present positive image.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Education
High School Diploma -
La Sierra High School
Riverside, CA06.2005
Skills
- Customer Service
- Operations Management
- Coaching and Mentoring
- Sales management
- Time Management
- Decision-Making
- Relationship Building
- Staff Training and Development
- Sales Presentations
- Inventory Management
- Team Recruiting and Onboarding
- Sales Tracking
- Employee Retention
- Salesforce Software
Certification
- Certified Professional in Food Safety, National Environmental Health Association - 2019
Awards
- Food Safety Specialist of the Year, 2019 - Rentokil North America - Steritech
- Presidential Award for Top Performing District of the Year, 2019 - Rentokil North America - Steritech
Timeline
Area District Manager
Rentokil North America - Steritech
07.2021 - 12.2023
Operations Manager
Rentokil North America - Steritech
03.2020 - 07.2021
Food Safety Specialist
Rentokil North America - Steritech
10.2018 - 03.2020
Restaurant General Manager
America West Restaurant Group
06.2012 - 10.2018
High School Diploma -
La Sierra High School
- Certified Professional in Food Safety, National Environmental Health Association - 2019
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