SELENNE OCHOA
LOS ANGELES,CA
Summary
Conscientious Healthcare professional offering over 6 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Southern California Food Allergy Institute
04.2018 - Current
- Ability to understand and assist two or more providers with clinical care
- Coordinate consult/referral, hospital/ER, community resource follow-up/tracking process for the practice
- Serves as an advocate for patient and utilizes appropriate resources
- Works collaboratively with provider(s) and other staff to ensure the delivery of quality care to patients to ensure best patient outcome
- Pre-visit planning workflow to ensure care completion prior to visit whenever possible
- After visit summary review with patients whenever appropriate
- Involving the patients in activities to improve their health (patient engagement)
- Educating the patient about self-management tasks they can undertake to gain greater control of their health status
- Manage many aspects of the patient’s care: referrals to specialists, hospitalizations, ER visits, ancillary testing, specialty medications and other outside services
- Responsible for being available to provide telephone advice per protocol, handle urgent calls and emergent calls
- Assess barriers when patient has not met treatments goals, is not following treatment plan of care, or has not kept important appointments
- Serve as a liaison for out of state patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Implemented care and efficiency improvements to support and enhance office operations.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Receptionist /Back Office Medical Assistant
McGarrity Medical
12.2016 - 01.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected co- payments, processed transactions and updated relevant records.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
Education
MEDICAL OFFICE SPECIALIST -
United Education Institute (UEI) COLLEGE
Huntington Park, CAAssociate of Science - Vocational Nursing
Pacific College
Lakewood, CA12.2025
Skills
- Inventory Management
- Procedure Assistance
- HIPAA Compliance
- Data Entry
- Patient Flow Management
- Inventory and supply management
- Diagnostic Procedures
- CPR
- EMR / EHR
- Clinical Documentation
- Fluent in Spanish
- Vital Sign Monitoring
- Reliable team player
- Trustworthy companion
- Customer Service
Personal Information
Title: Medical Assistant
Timeline
Medical Assistant
Southern California Food Allergy Institute
04.2018 - Current
Receptionist /Back Office Medical Assistant
McGarrity Medical
12.2016 - 01.2018
MEDICAL OFFICE SPECIALIST -
United Education Institute (UEI) COLLEGE
Associate of Science - Vocational Nursing
Pacific College
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