Seless Sustaita
Humble
Summary
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
12
12
years of professional experience
Work History
PT Coordinator III, Foundation
Lone Star College
03.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Business Specialist III - Part Time / Paid
Lone Star College
08.2019 - 02.2022
- Analyze financial procurement card accounts and transactions. Report and record violations. Issue procurement card and travel and expense credit cards. Maintain credit card spreadsheets and data.
- Provide instruction and direction to campus personnel on accuracy of direct pay request and accounts payable guidelines. Verify for accuracy and process direct payments for processing.
- Assist students with account finance and payment activities associated with receivables, billing and collection activities.
- Manage third party billing, collection and reporting functions on student accounts to ensure accuracy and timeliness
- Review, validate and adjust student accounts for tuition waiver and fees in accordance to state and financial aid guidelines.
- Record students receivables payments and balancing at the end of work session. Prepare student receivables deposits.
Administrative Assistant/Receptionist - Full Time / Paid
Lynk Capital Inc
12.2015 - 10.2018
- Overseeing the general appearance of the office, as well as keeping supplies well stocked.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Costumer Service Supervisor - Part Time / Paid
Burlington Stores
01.2015 - 09.2015
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Whataburger Team Member - Full Time / Paid
Whataburger
03.2013 - 05.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
College - Human Resource Management
Lone Star College System
Kingwood, TX05-2022
High school diploma -
Nimitz High School
Houston, TX05-2014
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- MS office
- Project coordination
- Discretion and confidentiality
- Schedule coordination
Timeline
PT Coordinator III, Foundation
Lone Star College
03.2022 - Current
Business Specialist III - Part Time / Paid
Lone Star College
08.2019 - 02.2022
Administrative Assistant/Receptionist - Full Time / Paid
Lynk Capital Inc
12.2015 - 10.2018
Costumer Service Supervisor - Part Time / Paid
Burlington Stores
01.2015 - 09.2015
Whataburger Team Member - Full Time / Paid
Whataburger
03.2013 - 05.2014
College - Human Resource Management
Lone Star College System
High school diploma -
Nimitz High School
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