Seleste Estrada
Culpeper,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Broadband Technical Resources
11.2023 - Current
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Handled confidential and sensitive information with discretion and tact.
- Scheduled appointments and handled calenders for senior leadership.
Head Bartender
Longhorn Steakhouse
07.2018 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Glory Days Grill
08.2014 - 06.2018
- Managed to serve food and alcoholic beverages to 100-150 patrons/night with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Bachelor of Arts - Political Science And Government
Virginia Commonwealth University
RichmondMinor - Homeland Security And Emergency Preparedness
Virginia Commonwealth University
Richmond, VASkills
- Time Management Skills
- Attention to Detail
- Microsoft Excel
- Microsoft PowerPoint
- Office Administration
- Information Security
- Invoice Processing
- Calendar Management
- Employee Timesheet Processing
- Spreadsheet Management
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Broadband Technical Resources
11.2023 - Current
Head Bartender
Longhorn Steakhouse
07.2018 - Current
Server
Glory Days Grill
08.2014 - 06.2018
Bachelor of Arts - Political Science And Government
Virginia Commonwealth University
Minor - Homeland Security And Emergency Preparedness
Virginia Commonwealth University
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