Seleste Sanchez
Laveen,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Managed Care Coordinator
Steward Health Care System LLC
Remote
08.2020 - 09.2023
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Updated client accounts with new information and verified data.
- Monitored accounts for signs of non-payment/overpayment issues.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Prepared reports of findings and recommendations.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Referred delinquent accounts to collections department or outside resources.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
Credit Balance Specialist
Steward Health Care System LLC
Tempe, AZ
09.2019 - 08.2020
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Prepared reports of findings and recommendations.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
Customer Service Cashier
Frys Food
Laveen, AZ
08.2016 - 08.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Betty H. Fairfax High School
Laveen, AZ05.2016
Skills
- HIPAA Guidelines
- Electronic Health Records Systems
- Problem Identification
- Profitability Strategies
- Quality Assurance Controls
- Risk Identification
- Inspection and Examination
- Accounts Payable and Accounts Receivable
- Contractual Obligations
- Contract Compliance
Timeline
Managed Care Coordinator
Steward Health Care System LLC
08.2020 - 09.2023
Credit Balance Specialist
Steward Health Care System LLC
09.2019 - 08.2020
Customer Service Cashier
Frys Food
08.2016 - 08.2019
High School Diploma -
Betty H. Fairfax High School