Selga Ozola
Summary
Hardworking Bartender with experience in large-scale dining and bar establishments. Committed to upholding highest standards of customer service, friendly and devoted to building customer base by providing positive experience and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
3
3
years of professional experience
Work History
Head Bartender
Sloshed
03.2024 - 08.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, preparing cashier reports and taking inventory.
- Developed a strong relationship with repeat guests, resulting in increased loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed specialty drinks to work with menu changes and seasonal offers, keeping customer interest and solid bar revenue.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Folkklubs Ala Pagrabs
02.2023 - 04.2024
- Served high customer volumes during special events, holidays, nights and weekends.
- Managed cash handling duties responsibly, ensuring accurate reports at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift and preparing cash drawers.
- Worked with a large staff team and maintained a positive work environment through efficient teamwork and communication.
- Provided friendly service enhancing overall guest experience by addressing any concerns and resolving issues quickly and professionally.
- Trained new staff, sharing knowledge on bartending and serving techniques, and overall service expectations.
Lifeguard
Latvian Center Garezers
06.2022 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around lake.
- Responded to emergency situations in a timely, efficient manner.
- Provided friendly customer service to guests and addressed concerns.
- Worked through the summer months, which would be June of 2022 through August 2022, and June of 2023 through August 2023.
Spa Administrator
Kempinski Hotel
01.2022 - 05.2022
- Negotiated contracts with vendors to secure competitive pricing on products used in treatments and retail offerings at the spa facility.
- Managed financial reporting tasks such as budgeting, forecasting, expense tracking, and revenue analysis.
- Boosted client retention rates through exceptional customer service and personalized experiences.
- Developed standard operating procedures to maintain consistency in treatments across all practitioners.
Education
No Degree - International Relations
Riga Stradins University
Riga, Latvia10.2022
High School Diploma -
Riga School of Commerce
Riga, Latvia05.2022
Skills
- Staff training and supervision
- Alcohol safety knowledge
- Fluency in English, Spanish and Latvian
- Cash handling experience
- Strong communication skills
- Taking inventory
- Promotional and large event execution
- Outgoing personality, attentive and friendly service
- Group reservations management
Languages
Latvian
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Head Bartender
Sloshed
03.2024 - 08.2024
Bartender
Folkklubs Ala Pagrabs
02.2023 - 04.2024
Lifeguard
Latvian Center Garezers
06.2022 - 08.2023
Spa Administrator
Kempinski Hotel
01.2022 - 05.2022
No Degree - International Relations
Riga Stradins University
High School Diploma -
Riga School of Commerce