Selia De Leon
Abingdon,IL
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
6
6
years of professional experience
Work History
Paraprofessional
Abingdon-Avon High School
2022.08 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Administered tests and assessments to evaluate student progress and performance.
- Supervised students on field trips for safety and proper behavior in public settings.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Warehouse Associate
Dick Blick Art Materials
2022.06 - 2022.08
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Quality Control Inspector
E R Carpenter LP
2022.01 - 2022.04
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
Call Center Customer Service Representative
Sears Holding Call Center
2017.08 - 2018.12
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
Bachelor of Arts - Psychology
Texas A&M University, San Antonio
San Antonio, TXSkills
- Productivity Management
- Managing Phone Systems
- Sales and Upselling
- Calm and Professional Under Pressure
- Post-Secondary Education
- Certified in Early Childhood Education
- Team Meetings
- Product Forecasting
- Enter Data
- Quality Control
- Organized Paperwork
- Product Sales and Promotion
Timeline
Paraprofessional
Abingdon-Avon High School
2022.08 - Current
Warehouse Associate
Dick Blick Art Materials
2022.06 - 2022.08
Quality Control Inspector
E R Carpenter LP
2022.01 - 2022.04
Call Center Customer Service Representative
Sears Holding Call Center
2017.08 - 2018.12
Bachelor of Arts - Psychology
Texas A&M University, San Antonio
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