Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SELIA STIGER

Queen City,TX

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Frontline Member Associate

Sam's Club
12.2023 - Current
  • Worked collaboratively across departments toward shared objectives that ultimately benefited both internal stakeholders and external clients/members alike.
  • Streamlined the checkout process for quicker transactions and increased customer satisfaction.
  • Demonstrated a strong work ethic and commitment to upholding company values in all interactions with members, colleagues, and supervisors.
  • Improved customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Consistently met or exceeded individual performance goals while contributing to overall team success.
  • Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
  • Managed multiple tasks simultaneously without compromising quality or accuracy of work performed.
  • Actively participated in ongoing training sessions to stay current on industry trends, policies, and best practices related to the position''s responsibilities.
  • Assisted in training new team members, ensuring they were well-equipped to uphold company standards and provide excellent service.

Independent Contractor

Working Solutions
11.2022 - 01.2024
  • Collaborated with clients to deliver superior customer service
  • Managed and resolved cases and service requests in a timely manner, ensuring accurate collection, verification, and confirmation of non-clinical information
  • Successfully negotiated with providers within URAC guidelines, maintaining compliance and effective issue resolution
  • Utilized 5+ years of customer service experience and proficient computer skills to provide top-quality support and documentation.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.

Cashier

Bealls
10.2023 - 12.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Chat Agent- Contact Center

Roundstone Professionals Service Group
04.2022 - 11.2022
  • Addressed customer inquiries and concerns, enhancing retention and satisfaction via Chat and Email
  • Managed customer files and databases, serving a high volume of customers daily
  • Demonstrated exceptional problem-solving skills, efficiently navigating various computer systems
  • Logged call information and solutions, ensuring accurate record-keeping.
  • Utilized CRM software proficiently for efficient management of customer interactions.
  • Navigated through various databases efficiently, retrieving relevant information needed for each client interaction.
  • Reduced wait times by quickly and effectively handling customer concerns, leading to higher satisfaction rates.
  • Conducted thorough research for complex queries, ensuring accurate information was provided to customers.
  • Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
  • Stayed up-to-date on company policies and procedures to provide accurate information to customers.

Utilized Financial Specialist

Community HealthCore
11.2021 - 02.2022
  • Answered incoming calls, directing clients to individuals addressing specific needs
  • Took delivery of packages and documents, applying appropriate internal policies relating to the chain of possession
  • Promoted maintenance of professional and courteous customer interactions across reception personnel
  • Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Handled complaints and questions, and re-directed calls to other team members
  • Drove operational improvements which resulted in savings and improved profit margins
  • Handled 20+ calls per day to address customer inquiries and concerns
  • Collaborated with cross-functional teams to ensure efficient operations.

Customer Service Associate

The Home Depot
06.2021 - 09.2021
  • Processed various forms of payment, including cash, checks, credit cards, vouchers, and automatic debits
  • Efficiently managed financial transactions, issuing receipts, refunds, credits, and accurate change to customers
  • Initiated information or assistance requests using paging systems, ensuring effective communication within the establishment
  • Conducted precise cash drawer counts at shift commencement to ensure accurate amounts and sufficient change availability
  • Calculated and reconciled total payments received, maintaining meticulous accuracy in alignment with total sales
  • Monitor checkout stations to ensure adequate cash is available and that are staffed appropriately
  • Strategically addressed customer needs and concerns, ensuring satisfaction and fostering loyalty.

Customer Service Associate

Burlington Coat Factory
03.2021 - 06.2021
  • Processed various forms of payment, including cash, checks, credit cards, vouchers, and automatic debits
  • Managed financial transactions by issuing receipts, refunds, credits, and accurate change to customers
  • Provided comprehensive assistance to customers, addressing inquiries and effectively resolving complaints
  • Identified pricing for goods, services, and admissions, using calculators, cash registers, or optical price scanners
  • Welcomed customers upon entry and ensured a seamless checkout process
  • Maintained cleanliness and organization at checkout areas, including floor mopping and trash disposal
  • Initiated and executed customer service strategies, successfully reducing wait times
  • Verified account details with clients, ensuring precision and leading to a 35% increase in client satisfaction
  • Managed inquiries, effectively resolving concerns, and consistently upholding a high level of customer satisfaction
  • Applied problem-solving skills to address diverse customer needs and concerns
  • Managed cash transactions accurately and maintained a secure financial environment.

Customer Service Associate

Walmart
10.2019 - 03.2021
  • Welcomed and assisted customers with professionalism
  • Efficiently processed purchases and maintained organized merchandise presentation
  • Assisted customers with purchases, locating items, and program enrollment
  • Implemented strategies to address needs and enhance satisfaction
  • Verified members and guests, optimizing security
  • Facilitated vendor access, ensuring smooth operations
  • Conducted efficient check-ins, utilizing suggestive selling techniques
  • Monitored cash transactions, ensuring accountability
  • Stayed updated on events to promptly address inquiries
  • Created a pleasant environment for an exceptional experience.

Waitress

Catfish King
04.2015 - 08.2019
  • Recorded patrons' food orders accurately on order slips and effectively communicated orders to the kitchen staff in a bustling 160+ seat restaurant environment
  • Maintained impeccable cleanliness in all work areas, equipment, and utensils, ensuring proper storage and adhering to hygiene standards
  • Engaged in food preparation activities such as brewing coffee and tea, demonstrating attention to detail and adherence to quality standards
  • Provided patrons with comprehensive menu information, proactively making recommendations upon request to enhance their dining experience
  • Supported the hostess by professionally handling phone reservations and to-go orders, as well as warmly greeting, seating, and expressing gratitude to guests
  • Efficiently served food and beverages to patrons, adeptly presenting specialty dishes at tables as required
  • Arranged tables meticulously for meals, setting up linens and silverware, and efficiently clearing used or soiled dishes from the table
  • Engaged with diners consistently throughout the service to ensure their food met their expectations, promptly addressing additional requests or needs.

Education

Associate of Science - Science

Southern Arkansas University
Magnolia, AR
11.2020

Skills

  • Customer Service
  • Data Collection
  • Verification & Documentation
  • Issue Resolution
  • Medical Terminology
  • Computer Proficiency
  • Call Center Environment
  • Negotiation
  • Compliance with URAC Guidelines
  • Problem Solving
  • Administrative Support
  • Multi-line phone talent
  • Collaboration
  • Professionalism
  • Multitasking and Prioritization
  • Microsoft Office
  • POS systems expert
  • Scheduling
  • Complaint Handling
  • Performance Tracking
  • Data entry proficiency
  • Product Sales
  • Account Management

Certification

Notary Public/Signing Agent

Timeline

Frontline Member Associate

Sam's Club
12.2023 - Current

Cashier

Bealls
10.2023 - 12.2023

Independent Contractor

Working Solutions
11.2022 - 01.2024

Chat Agent- Contact Center

Roundstone Professionals Service Group
04.2022 - 11.2022

Utilized Financial Specialist

Community HealthCore
11.2021 - 02.2022

Customer Service Associate

The Home Depot
06.2021 - 09.2021

Customer Service Associate

Burlington Coat Factory
03.2021 - 06.2021

Customer Service Associate

Walmart
10.2019 - 03.2021

Waitress

Catfish King
04.2015 - 08.2019

Associate of Science - Science

Southern Arkansas University

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SELIA STIGER