Selica Amemowoto
Clarkston,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
13
13
years of professional experience
Work History
Global Customer Support Representative
Allied Universal Security Services (Pinterest)
01.2018 - 04.2023
- Monitored and authorized entrance and departure of employees, guests and vendors via Lenel access control system.
- Entered and managed employee information in Workday.
- Processed 200+ employee tickets per day via Zendesk and BIM 360.
- Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
Accounts Payable Assistant
Energy Solutions
10.2012 - 11.2016
- Entered P.O. Invoices into accounting system for
payment, matched invoices paid to their check copies. - Verified and delivered purchase invoices to appropriate department for approval.
- Managed employee expense reports in accordance with company policy.
- Provided customer support to clients and researched invoice discrepancies.
- Developed and maintained relationships with vendors providing prompt replies to relevant inquiries & concerns.
- Provided general administrative support to Finance Department.
- Performed accounts payable procedures; sorted and delivered daily mail, archived and retrieved records, performed weekly vendor and employee expense check runs.
- Input financial data and produced reports using Quickbooks and Unanet.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Front Desk Medical Receptionist
Sports And Orthopedic Specialist
02.2010 - 10.2012
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Education
Associate of Arts - Fashion Marketing
Brooks College
Sunnyvale, CA06.2006
High School Diploma -
Berkeley High School
Berkeley, CA05.2000
Skills
- Invoice Processing
- Attention to detail
- Customer Relations
- Clerical Support
- Records Management
- Schedule Management
- Records Management Systems
- Administrative Support
- Medical Terminology
- Interpersonal Communication
- Data Entry
- Zendesk
- Slack
- Google Workspace
- MS Office
- Office Administration
- Insurance Verification
Timeline
Global Customer Support Representative
Allied Universal Security Services (Pinterest)
01.2018 - 04.2023
Accounts Payable Assistant
Energy Solutions
10.2012 - 11.2016
Front Desk Medical Receptionist
Sports And Orthopedic Specialist
02.2010 - 10.2012
Associate of Arts - Fashion Marketing
Brooks College
High School Diploma -
Berkeley High School
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