Seliina Toy
Creswell
Summary
Well-rounded professional with a background in team management, employee engagement, and operational support. Skilled in training and supporting staff, fostering positive workplace culture, and improving efficiency. Experience spans senior care, retail, and administrative roles, with a focus on collaboration, problem-solving, and maintaining compliance. Proven track record in capacity to excel in various roles and is committed to making a positive impact on residents, clients, and organizations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Care Assistant
White Pine Advanced Assisted Living & Memory Care
10.2022 - Current
- Delivered compassionate care and assistance with Activities of Daily Living (ADLs) to residents, establishing trust and preference among clients and their families.
- Activelyengaged in daily feedback meetings with management and nursing staff, contributing to continuous improvement in resident care and operational effciency.
- Demonstrated leadership on the floor, fostering high morale among team members and providing guidance to improve team performance.
- Established unparalleled rapport and personal relationships with clients and their families, providing exceptional support and care.
- Contributed to efficient facility operations by maintaining accurate records of resident information and care provided.
- Became the go-to person for various tasks from management, nursing staff, and the activities coordinator due to a reputation for dependability.
- Received recognition from supervisors for consistently delivering high-quality care under challenging circumstances.
- Ensured compliance with state regulations regarding resident rights, confidentiality requirements, and facility policiesprocedures.
Lead
Our House Senior Living & Memory Care
09.2016 - 01.2023
- Supervised and trained a team of 20+ caregivers, improving team performance, earning commendation from Regional Director and CEO.
- Assisted with administrative tasks, marketing and facility tours, updating service plans, and compliance documentation.
- Assisted with recruitment, interviews, and staff onboarding. Managing scheduling, administrative tasks,
- Implemented resident engagement strategies to enhance quality of care.
- Diligently provided assistance with Activities of Daily Living (ADLs) and housekeeping, actively promoting resident participation and leading engaging activities.
- Received consistently positive feedback from staff, residents, and families regarding care quality, and operations.
Traffic Office Admin Assistant
Spectro Alloys
04.2018 - 12.2020
- Aided in processing inbound and outbound materials, ensuring efficient operations and cost effective processes
- Gained experience in documentation and handling samples, contributing to departmental efficiency.
- Provided support in accounts payable, managing financial controls effectively.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Acquired valuable Excel experience.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Aided in end-of-year organization and fling operations
Sales Floor Lead
Shopko Hometown
05.2015 - 04.2016
- Utilized data-driven insights from customer feedback surveys to implement improvements in the sales process, resulting in enhanced overall customer satisfaction.
- Led sales team meetings to discuss goals, review progress, and develop strategies for continued growth.
- Ensured high standards of visual merchandising across the sales floor, promoting an appealing environment for customers.
- Managed sales floor operations to ensure smooth workflow and timely task completion.
- Supported budget planning activities by analyzing previous year''s expenses while identifying cost-saving opportunities aligned with company objectives.
- Utilized Microsoft Excel and Word for inventory reports and team meetings, as well as assisted GM in letterheads to corporate offices.
- Optimized inventory levels through proactive restocking strategies and precise counts, resulting in reduced stockouts and improved sales.
Education
No Degree - Psychology And Pre-law (Double Major)
University of Wisconsin, River Falls
River Falls, WIHigh School Diploma -
Ellsworth Senior High
Ellsworth, WI05-2016
Skills
- Team Leadership & Development
- Employee Relations & Engagement
- Recruitment & Retention Strategies
- Administrative Operations
- Conflict Resolution & De-escalation
- Microsoft Word & Excel Proficiency
- Verbal and written communication
- Telephone etiquette
- Customer service
- Dependable and responsible
Certification
- Leadership in Employee Relations & Engagement – Udemy
- Person-Centered Care Training – Oregon Care Partners
- Assisted Living/Residential Care Administrator Training – LeadingAge Oregon
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Pediatric Advanced Life Support (PALS) - American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Resident Care Assistant
White Pine Advanced Assisted Living & Memory Care
10.2022 - Current
Traffic Office Admin Assistant
Spectro Alloys
04.2018 - 12.2020
Lead
Our House Senior Living & Memory Care
09.2016 - 01.2023
Sales Floor Lead
Shopko Hometown
05.2015 - 04.2016
- Leadership in Employee Relations & Engagement – Udemy
- Person-Centered Care Training – Oregon Care Partners
- Assisted Living/Residential Care Administrator Training – LeadingAge Oregon
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Pediatric Advanced Life Support (PALS) - American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
No Degree - Psychology And Pre-law (Double Major)
University of Wisconsin, River Falls
High School Diploma -
Ellsworth Senior High
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